General Conditions

The products and services of PostNL are used on the basis of the General Conditions for the Conveyance of Mail and / or other applicable conditions. Which of the conditions are applicable depends on the nature of the mail item, on whether the mail item is part of a consignment, and on the additional services required.

The conveyance of mail on the basis of the Postal Act is carried out under the General Conditions for Mandatory Postal Services (AVP, latest version).

You can reach PostNL Business Service on +31 88-8686868 or contact us by e-mail for more information.

You can view the General Conditions by clicking on the link below.

• General conditions Universal Postal Service
• General Conditions for the Conveyance of Bulk Letterbox Mail
• General conditions for the transport of goods
• Conditions of Payment