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Corporate responsibility

Recognising our responsibility

As the largest mail and parcels company in the Benelux, we play a huge role in society. We connect people through mail, parcels and information. Our network of locations, vehicles and people, means we are visible everywhere. This makes us a familiar face, in every street, seven days a week.

We are extremely aware of the huge role and impact we can have on the world around us. On all of our employees and suppliers, on the environment and on the society in which we operate. That is why we take our corporate responsibility seriously, in everything we do. We have recorded this in this statement.

Our CR policy is based on three pillars: being a good employer, managing sustainable operations and a liveable society.

Infographic MVO

Know more about the development and results of PostNL in 2017? View the online annual report here.

Being a good employer

For us, being a good employer means paying attention to all the people who work for and with us. We want them to feel acknowledged for their work, feel responsible for our collective achievements, and contribute to the success of PostNL. That’s why we create a work environment where people feel at home, and are given the space to work on their own future prospects. We do this in different ways: 

  • Employee engagement: good employee engagement scores throughout the company help us realising our goals. That is why we carry out an annual survey, asking employees how they feel about PostNL as an employer. And thus committing ourselves to aiming for even stronger employee engagement and a better work environment. 
  • Diversity: good balance in the workforce makes our organisation stronger, more innovative and attractive. Whether this concerns multi-cultural diversity, a visible LGBT community or encouraging more women to reach for the top, we work hard on all these issues, internally and externally. 
  • From job to employment security: we ensure that our employees have a strong position on the employment market. For example, through training or working towards sustainable employment – even if this employment is outside PostNL. Employees’ families also have access to all kinds of training courses in our PostNL Academy.
Go to: our people

Sustainable operations

We are a logistics company. And our huge fleet, locations throughout the country and daily linehaul have significant environmental impact. But we aim to be as sustainable as possible. That is why we are continuously working on keeping this impact as small as possible. For example, with cleaner vehicles, or more efficient processes. 

  • A clean fleet: from e-scooters to biogas to training in fuel-efficient driving behaviour for drivers: we are finding more and more ways to further reduce our sizeable fleet’s emissions. 
  • Sustainable procurement and recycling: regarding procuring business resources, we allow sustainability to play the biggest possible role, such as wear-free materials. We also look continuously for new ways to recycle or reuse our materials. 
  • Carbon neutral electricity and solar energy: PostNL purchases 100% carbon neutral energy. In May 2016 we have started installing solar panels on our parcel sorting and distribution centres in the Netherlands.
  • Stadslogistiek: in a pilot with the Municipality of Delft we are trialling environmentally-friendly transport, using smaller electric vehicles and more efficient routes. The objective is to create a more liveable city centre. We hope to roll this out to other municipalities in 2016.

Concrete results

We measure and report on our goals and achievements in the area of sustainability. With this we have a grip on what we do and we are transparent.

Case NLI

Case: Parcels

Case Nexive

Case: Nexive

Liveable society and social sponsoring

Our company’s role in society is an important part of our sponsorship policy. We do not only deliver mail and parcels as sustainably as possible, we also offer a helping hand to those people who need extra support staying connected with society. We support various organisations with social sponsoring and we entered into partnerships for actions to minimise our environmental impact. 

Partnerships sustainable employability

On the one hand, our employees have stated they feel more engaged through social projects. This has a beneficial effect on their work and thus how well our company operates. Indirectly, employee engagement results in a healthier organisation and thus more business/increased sales. On the other hand, we use our core business, distributing parcels, to make this social contribution possible. So we create visibility and association with a social purpose, which has a positive impact on our corporate image and reputation. The social benefit of our pro bono use of logistical services is expressed e.g. in the number of elderly people with a distance to society, that receive a Christmas card through the National Elderly Fund and PostNL. 

Diversity Charter 

The pursuit of cultural, social and ethnic diversity is part of the identity of our organisation. PostNL promotes the application of the principles of equal opportunities and diversity at all. The focus is mainly on the inflow and throughflow of multicultural talent. PostNL is committed to at least one concrete challenge aimed at promoting diversity and inclusion: structural intake of people with a different migration background of 15% with our management trainees. 

Talent to the Top Charter 

We are active in The Talent to the Top Charter. The aim is to achieve a higher intake, promotion and retention of female talent in top jobs. Promoting a more proportionate representation is done within the requirements of the Equal Treatment. There is still no balance in the composition of men and women in management positions. We attach importance to diversity and equality, which is why attention for this topic remains important. The ultimate goal is that the percentage of men and women in management positions is in balance with each other. 

Agora 

PostNL is a partner in the Agora Network. This is a network where different types of talents with roots from all over the world come together. Organisations can make the difference with all these different backgrounds and perspectives. Because in addition to the labour market, the customers of many organisations are also becoming more diverse. We work together to promote internal cultural diversity. Not only in the bottom layers, but also in the top layers, because that’s where the difference can be made.

Jarige Job Foundation 

Stichting Jarige Job is a foundation that focuses on the over 60,000 children in the Netherlands who are unable to celebrate their birthdays because there is not enough money at home. The foundation sends birthday gifts to ensure that these children are also able to celebrate their birthdays. PostNL delivers all these parcels. Thereby, we aim to reduce the distance to society and connect them with other children. This is in line with our key business drivers of 'connecting people'. 

Elderly Fund 

As part of the pro bono usage of PostNL’s logistical network, we also execute the projects such as Elderly Fund. PostNL asks everyone to send a Christmas card to a special someone who deserves a little extra attention during the festive season. This way we include vulnerable groups (elderly) more into society, especially if they are partly disconnected. We facilitate connection between groups in society which is in line with the ‘connecting people’ business driver. We provide our people and resources to enable this social project. This has a beneficial effect on our business drivers by increasing our sales through customer satisfaction. 

King Games 

PostNL delivers food packages for the King Games to all participating schools for the fifth year in a row. We enable schools in the Netherlands and the Caribbean to participate in this sports event by sending parcels and promoting health. This is connected to our core business of being a connector and the third pillar of the corporate citizen strategy, focusing on education. This is possible by partnering with the Foundation for Dutch Education Abroad and the King Games organisation. 

Partnerships sustainable operations

We are a logistics company, so our huge fleet, locations throughout the country and daily linehaul have significant environmental impact. But we aim to be as sustainable as possible. That is why we are continuously working on keeping this impact as low as possible. That’s why we work together with various organisations to reduce climate impact.

Thuiswinkel.org – “Bewust bezorgd” 

Thuiswinkel.org is the branch association for the e-commerce sector in the Netherlands. They represent the interests of web shops, logistics service providers and other stakeholders within this industry. An important focus area of Thuiswinkel.org is sustainability en CO2 efficiency in the supply chain. Therefore, Thuiswinkel has developed a CO2 calculation tool together with industry leaders such as bol.com, Wehkamp, Coolblue, Otto, DHL, Dynalogic and PostNL. With this tool it is possible to report and monitor the CO2 emission per parcel. Besides this, it is possible to create awareness among consumers by implementing the tool in the checkout of the web shop and showing the most sustainable delivery option. E.g. Same day delivery has a bigger impact on the CO2 emissions than standard delivery. For more information: https://bewustbezorgd.thuiswinkel.org/ 

Shopping Tomorrow 

Thuiswinkel.org has set up a research platform together with other industry organisations in order to identify how consumers will shop online in the future. PostNL is a founding partner of this platform and contributes every year in several ways to different expert groups. The core findings that have been gained will be summarized and published in a book “Shopping Tomorrow, samen bouwen aan retailsucces”. This year, PostNL will contribute to the following expert groups: Sustainable Packaging, Food Delivery, Data Security and Circular Economy. 

Partner of Weeelectric 

PostNL contributes to the circular economy through a collaboration with Weee Nederland. In this partnership, PostNL enables consumers to hand over their old electrical appliances to the deliverer, free of charge. The deliverer takes the old equipment to the sorting center where Weee collects all the appliances. Weee Nederland ensures a sustainable dismantling. In this way, the raw materials can be reused and recycled. 

Partnership Missing Chapter Foundation 

Kids Council - a Missing Chapter Foundation and Unicef Nederland initiative - helps us develop strategies regarding important issues and topic. PostNL is one of over 60 companies that has a Kids Council. Our Council comprises pupils from group 7/8 from CBS Melodie in Rijswijk. 

Partnership IPC Drivers Challenge

PostNL participates in the International Post Corporation (IPC) Drivers Challenge. The benefit of this program is that the drivers of PostNL are aware of their own influence on the fuel economy. We first have a national competition for all PostNL drivers where driving skills and fuel efficiency are measured. The winners participate in the international IPC Drivers Challenge which takes place in another European country every year. 

If you would like more information about our sponsorship policy, please email us on sponsoring@postnl.nl.


A second part of our sponsorship policy is our 200-year history. Fostering traditions and cultural heritage is a high priority for us, which is why we have sponsored the King’s Games since they started in 2012. We deliver King’s Games parcels to all Dutch schools and Dutch schools abroad every year.

If you would like more information about our sponsorship policy, please e-mail us on sponsoring@postnl.nl.

Case Stakeholderdialoog

Case: Stakeholder dialogue