Introducing new services that add value and meet the changing needs of our customers are important for the success of our company. PostNL is at the centre of society. We walk in every street, every day. We’re a familiar face. The developments we have witnessed in society offer opportunities for growth.
We know our customers because we stay in touch with them. Through the process of digitisation, more and more organisations have online contact with their customers. PostNL has always been the indispensable link between sender and receiver.
We see opportunities for growth in three social developments: in the growth of e-commerce, in the connection and development of worldwide logistics networks and in a connected society.
The growth of e-commerce
We offer an intricate logistics network. Our customers can count on us to deliver their orders when and where they want. Delivery is made even easier with smart packaging, and by providing digital information along with parcels and letters, we can offer the customer the most up-to-date, reliable information.
Worldwide logistics network
More and more webshops and producers outsource the combination of storage, order picking, packing and delivery to us. We also organise the total cross-border logistics for webshops and local transporters. To do so, we connect our logistics networks and integrate our IT networks worldwide.
The connected society
The world is changing. Our society is becoming more urban, with an ageing population and more individualism. Information exchange between organisations and consumers takes place more and more digitally. PostNL often has physical contact with the consumer and can play a connecting role.
Different ways to grow
In 2020, we want to be the provider of mail and logistics solutions in our selected markets. That is why we work to innovate in our current markets and use new techniques to improve our business processes. We also look further, to activities that are further away than our current mail and logistics solutions.