The whole world is our shop. We have things delivered, preferably at a place and time that suits us best. Smart home appliances collect and share all kinds of data. In the future, you won’t even have to place an order. The kitchen cupboard will send out a signal saying you’re out of apple sauce.
PostNL makes sending and receiving products ordered online easier and easier. We remove obstacles in online ordering. And we research how technology will be able to unburden the consumer even more, for example when ordering their weekly groceries.
Easy sending and receiving
With PostNL’s new parcel and letter machine, we are making sending and receiving parcels even easier. The machine is available in your neighborhood day and night. We are testing the machine for a year in Almere to find out whether it meets the needs of easily sending and receiving parcels. It is also a letterbox at the same time.
In collaboration with Delft University of Technology and packaging company Daklapack, we are developing handy packaging with which we can deliver products that do not actually fit through the letterbox. This way, customers will no longer have to stay home to receive their orders. And companies will be able to send more and more products directly to the customer. One of the packages is for clothing. If the customer is not satisfied with the clothes, they can return them to the webshop in the same packaging.
Letterbox too small? Deliver differently
Because we deliver every day, we know addresses. With that knowledge, we have an idea of whether a letterbox package will fit through their customer’s letterbox. That way, the webshop can rest assured that they are guaranteeing 24-hour delivery. Or help a client choose between delivering one big parcel or several smaller parcels.
Pieter van Prooijen, Product Developer
We pick up Return Mail Items, even within the hour
Local Express is PostNL’s logistics guinea pig in Amsterdam and Rotterdam. The consumer wants to have more and more influence on the time and place of delivery. Local Express meets this demand with fast, custom delivery options. Those are tested in the city by Local Express in small pilots and nationally rolled out by PostNL in the event of success. A great example is Return on Appointment, which was developed with Zalando and is now offered nationally. The customer selects the time they want their return items to be picked up on the website. In Amsterdam and Rotterdam, they can select a time within an hour. PostNL picks up the parcel and returns it to the webshop.