Procurement policy

An efficient and sustainable supply chain

Procurement & Services handles procurement for PostNL in the Netherlands and cooperates with its procurement colleagues in Belgium, Germany and Italy. By utilizing our collective buying power we gain an advantage that enables us to provide a better level of service to our customers. Together with our suppliers we continually strive to improve the quality and sustainability of our supply chain.

Our procurement categories

Procurement optimization

Procurement & Services is responsible for the optimization and professionalization of the procurement at PostNL. Through good collaboration with suppliers we can shorten delivery times and improve the quality within the supply chain.

Twice a year Procurement & Services collects and analyzes data about all purchases within PostNL. The expenses are divided into categories.

Co-operation with suppliers

PostNL considers its suppliers to be important partners. We therefore expect them to be reliable, prepared to enter into a close co-operation and willing to help us find ways to lower costs. We conduct our business based on the Group Policy on Procurement.

Procurement and corporate responsibility

PostNL is committed to our corporate responsibility. Sustainable procurement is vital if we are to honor our commitment. We therefore look beyond price, quality and lead times when it comes to selecting suppliers and shaping our procurement processes – giving careful consideration to social and environmental aspects as well.

Procurement and sustainable governance

We comply with relevant local and international sustainability legislation and standards, going a bit further whenever we can. PostNL's sustainability efforts are yearly assessed by RobecoSAM for the Dow Jones Sustainability Index (DJSI). We similarly expect our suppliers to act in a sustainable manner.

PostNL Sustainable Supply Chain Policy

Procurement & Services acts in accordance with the PostNL Sustainable Supply Chain Policy. We have established measurable objectives and targets to maintain and continually improve supplier and (sub)contractor performance:

  • Assess the sustainability risk of our suppliers and (sub)contractors. 
  • Share best practices and work with our suppliers and (sub)contractors to eliminate or reduce supply chain risks. 
  • Implement a set of guidelines for suppliers and (sub)contractors, which address relevant social and environmental issues such as child labour, freedom of association, hazardous substances etc. Suppliers and (sub)contractors are required to sign up to this set of guidelines. 
  • Develop and maintain management systems that establish responsibilities, targets, monitoring methods and a review process of our supplier and (sub)contractor performance. These management systems will be reviewed annually and revised taking into consideration changes in technology, legislation and / or company requirements.

Monitoring the sustainable procurement policy

Carrying out the PostNL Sustainable Supply Chain Policy is the responsibility of Procurement & Services. For the business units of PostNL the Protocol Sustainable Procurement is available, which contains guidelines, risk classifications, follow-up actions and checklists. In this protocol is, among other things, the use of the General Conditions of Purchase PostNL N.V. and the PostNL Business Principles is described.

Purchasing Policy
General Conditions of Purchase
PostNL Business Principles
Sustainability Supply Chain Policy
Set of Guidelines for Suppliers and Contractors


PostNL Procurement & Services
Prinses Beatrixlaan 23

PO box 30250