Procurement policy

An efficient and sustainable supply chain

Procurement & Services does the procurement for PostNL in the Netherlands and collaborates with purchasing colleagues in Belgium. This means that the authority and responsibility for all purchases are regulated centrally. Furthermore, Procurement & Services is responsible for optimising and professionalising purchases within PostNL. By bundling the purchasing power, we benefit and are better able to serve our customers.

Together with our suppliers, we work continuously to improve the supply chain and make it more sustainable. Excellent collaboration with our suppliers enables us to ensure short delivery times and more quality in the supply chain. We set measurable targets to maintain the performance of our suppliers and (sub)contractors and to improve them continuously.

Purchasing Expenditures

Twice a year, Purchasing & Services collects data about all purchases within PostNL and analyses it. The expenditures are then classified by category.

PostNL inkoopcategorieën 2019

Number of suppliers: 7026 – Expenditures € 1 billion – Contracted expenditures 86% (2018)

Procurement and corporate social responsibility

As PostNL, we explicitly take social responsibility. This can only be done by also procurement with Corporate Social Responsibility (CSR). Thus, in selecting our suppliers and setting up our procurement processes, we not only look at price, quality and delivery periods but take social and environmental aspects into account as well.

Our ambitions in this area for 2019 – 2030 include:

  • CO2 reduction in Scope 3: 10% by 2030
  • Waste reduction (packaging): 20% by 2025
  • Number of suppliers that meet: ISO 14001 & OHSAS, certified 75% by 2025

Procurement and sustainable business operations

PostNL adheres to local and international legislation and standards in the area of sustainability and gladly goes one step further. PostNL's sustainability ambitions are reviewed annually by RobecoSAM for the Dow Jones Sustainability Index (DJSI).

Procurement & Services works in accordance with the PostNL policy in the matter of sustainability of the supply chain. To maintain and continually improve the performance of our suppliers and subcontractors, we collaborate with them on the following activities:

  • Assessing sustainability risks for our suppliers and subcontractors
  • Sharing best practices with suppliers and subcontractor and collaborating with them to limit or remove the risks in the supply chain
  • Using guidelines for suppliers and subcontractors that taken into consideration relevant social and environmental issues in particular, such as child labour, freedom of association with others, hazardous goods. Suppliers are required to comply with these guidelines (Set of Guidelines).
  • Developing and maintaining management systems that monitor the responsibilities, objectives, monitoring processes and control processes of our suppliers. These management systems are assessed and revised annually, taking into account changes in technology, legislation and/or the requirements of the company.

Collaboration with suppliers

We expect our suppliers to be reliable, prepared to enter into partnerships and prepare to find ways to lower our costs. We also expect our suppliers to act in accordance with the accepted ethical, legal and social standards. Furthermore, we expect them to work sustainably, in accordance with all applicable international laws and regulations.

Check on policy of sustainable purchasing

The implementation of the PostNL policy with regard to the sustainability of the supply chain is the responsibility of Procurement & Services. A Protocol CSR is available for this purpose in PostNL's Procurement Policy. It contains, for example, guidelines, risk classification, follow-up measures and checklists. This protocol also includes a description of the use of our General Conditions of Purchase, the PostNL Business Principles and the Set of Guidelines for Suppliers and Contractors.

Procurement Policy
General Conditions of Purchase PostNL N.V.
PostNL Business Principles
Set of Guidelines for Suppliers and Contractors


PostNL Procurement & Services
Prinses Beatrixlaan 23

PO box 30250