For over 220 years, we have ensured that mail is reliable and accessible in the Netherlands. With our 46,300 employees (at 31/12/2019 incl. Sandd employees), we are one of the largest private employers in the Netherlands. PostNL has the largest and most modern logistics mail and parcel network in the Benelux. In addition, we are active throughout the world with our cross-border activities under the name of Spring.
More than delivering mail and parcels
PostNL’s ambition is to become the logistics and postal solutions provider in the Benelux. By now, we are doing a lot more than delivering mail and parcels. We help our business customers to be successful, for example, by providing support in direct and online marketing, robotised order processing, or temperature-controlled medical transport. And we develop services that make consumers' lives easier, such as collecting parcels at home that consumers wish to return, delivering flowers and meals, or delivering and fitting kitchens and white goods.
Know more about the development and results of PostNL in 2019? View the annual report.
The customer comes first
The consumer and the business customers are our starting point in everything we do. We feel that it is important to keep mail accessible and reliable for everyone, both in the city and in the country. Whether it concerns a birthday card, a heel prick, or funeral cards. The unstoppable growth of e-commerce is an important motive for our parcel delivery and logistics activities. We make online shopping ever easier. We help webshops grow by offering ever more delivery options. Besides, the consumers increasingly gain control over the time when and the place where we deliver a parcel. PostNL is always near. Via the PostNL App on smartphone and tablet, and in the neighbourhood. Our deliverers come in every street, seven days a week, rain or shine.
Delivering is always a human job
Although contact with our customers is becoming ever more digital, delivering is always a human job. With our loyal employees, our state-of-the-art logistics networks, and the drive to innovate, we are in a strong position to achieve our ambition. PostNL wants to be the number one logistics service provider for mail and parcels in the markets in which we operate. Our people play an important part in realising our ambition.
Please find below the link to the interview with CEO Herna Verhagen as published in the 2019 annual report. In the interview, she looks back at the events of 2019 and expresses her expectations for the new year.