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We are PostNL

We operate the largest and most modern mail, parcels and e-commerce network in the Benelux, globally through out Spring sales force, and continue to grow in Italy and Germany. With our loyal workforce, our extensive networks and our innovative drive, we are ideally placed to be the postal and logistic solutions provider in our chosen markets.

We are PostNL

We operate the largest and most modern mail, parcels and e-commerce network in the Benelux, globally through out Spring sales force, and continue to grow in Italy and Germany. With our loyal workforce, our extensive networks and our innovative drive, we are ideally placed to be the postal and logistic solutions provider in our chosen markets.

For our customers, PostNL is the essential link between the physical and the online world. And we continue to grow our service offerings through a combination of smart networks, digital applications and innovative solutions. In doing so, we aim to make our customers’ lives easier.

Our value creation process

We hold a prominent position in society, with a presence at millions of front doors. We want to positively impact the communities in which we operate. We focus on the needs of our customers, our people, our investors, society and other stakeholders. It is only by carefully balancing all their needs that we are able to create long-term value.

  • Inputs 2016

    • Transformation

    • Loyal customer base

    • Satisfied people

    • Financially healthy position

    • Sustainable operations

  • Our 2020 ambitions

    • Mail

      Mail: Deliver sustainable cash flow

    • Parcels

      Parcels: Create further profitability

    • World

      International: Enhance cash profitability

  • Our differentiators

    • picto-office

      Customer interaction

    • People

      Connected people

    • Networks

      Leading networks

    • Technology

      Digitalisation

    • Customer trust

      Customer trust

  • Outputs

    • Profitable postal and logistic solutions

      Profitable postal and logistic solutions

    • Enhancing business through innovation

      Enhancing business through innovation

    • Sustainable employability

      Sustainable employability

    • Social responsibility

      Social responsibility

  • Outcomes 2017

    • Transformation

    • Loyal customer base

    • Satisfied people

    • Financially healthy position

    • Sustainable operations

Our strategy

To be the postal and logistic solutions provider in our chosen markets

This strategy is the direct response to market trends, a shifting regulatory landscape, and ongoing mail volume decline. We will accelerate our transformation into a logistics e-commerce company by investing in the technology and infrastructure that is required to support the rapidly growing e-commerce market, while realising cost savings where needed.

Growth domains

Convenient shopping

The internet enables us to shop across borders, 24/7, meaning we can enjoy the convenience of having our goods delivered the way we want.

Network logistics

Our large, reliable network enables us to meet the high expectations of consumers, who are increasingly buying and selling around the world.

Connected community

Technology is helping us connect to one another in new ways. This leads to new business models, with access becoming as important as ownership.

Our achievements

Discover what we achieved in 2017, while staying close to our core activities and being true core values: connected, passionate and inventive.

Taking care

Growth and innovation

Performance 2017

Create long term value for all our stakeholders

The interactive graphs below outline the key financial and corporate responsibility performance of PostNL and the performance of our business segments.*

*Please note all numbers are initially reported numbers, unless restated in a later year.