PostNL trials delivery appointments

Logo PostNL

The Hague, 25 September 2015 - Consumers order more frequently and more online. They also require delivery at a time that suits them best. That is why PostNL, Scheer & Foppen Elektro Speciaalzaken BV (including Bobshop.nl consumer electronics) and Futurumshop.nl (sport and leisure items) are trialling delivery appointments for ordered goods.

For a small fee, Bobshop.nl and Futurumshop.nl customers can receive their parcel next day at a time window of their choosing. We are offering customers five 2-hour time windows throughout the day and evening. This delivery on appointment is new. Consumers were already able to see in which time window they were going to receive a package. Now we also offer the option to choose their own time window, making online shopping easier for consumers.

Peter de Haan, Scheer & Foppen Elektro Speciaalzaken Operations Manager (including Bobshop.nl):

“We are delighted to be able to participate in this trial and are enthusiastic about the initial experiences. At Bobshop.nl and Scheer & Foppen we distinguish ourselves by our clear customer focus. We’ve already received regular customer requests for delivery appointments. Customers particularly prefer to receive items including laptops, tablets and other high-quality electronics in a time window of their choosing. We’ll be following the trial developments carefully over the coming months to see how we can offer our customers even better service, together with PostNL.”

Harmen van der Meulen, Director and owner of Futurumshop.nl:

“At Futurumshop we always want to lead the way in offering our customers maximum support to improve their cycling and running performance. An integral part of this is offering various delivery options. Delivery appointments are a logical development in this and we are pleased to be able to trial such a service with PostNL. We will monitor the results carefully and examine how we can best offer any follow-up delivery options to our customers.”

Delivery option development

E-commerce is growing steadily. In the first six months of 2015, consumers spent 21% more on the purchase of online products and services. Striking growth in the second quarter compared to 2014 concerns spending on sport and leisure items (48%). Spending on consumer and household electronics increased respectively by 12% and 17% (source: Thuiswinkel Markt Monitor). To offer the best service to webshops, PostNL is creating delivery options that satisfy customer demand. In this context consumers can, for example, already receive their parcels in the evenings or on Sundays. Collecting parcels at Parcel Lockers at one of the large NS stations or at the post office or parcel point are other available options. The ‘tailor-made delivery’ trial is PostNL’s response to growing consumer demand to receive parcels at home at a time of their choosing. The trial will run from August 2015 until December 2015. PostNL will then use the experiences to evaluate whether this service should be developed further.