PostNL is working hard to align package delivery with both growth and the requirements of senders and recipients. In recent years, more options have been added to offer recipients more control over the delivery of their packages, and webshops typically also offer more than one delivery option. This means that PostNL is able to deliver packages with the first delivery attempt 95% of the time. Experience has shown that many recipients for whom the first delivery attempt is unsuccessful are also not home for the second attempt. And customer research tells us that most recipients prefer for these packages to be brought directly to a PostNL location. That’s because the packages are available to them one day earlier this way. There are currently about 3,300 PostNL locations in The Netherlands, so there is always one nearby.
No wasted trips
Because packages don’t need to ride along in the delivery van a second time, this saves unnecessary kilometres and hence CO2 emissions. The space in the delivery vans is maximised, allowing PostNL to use the capacity in a more optimal fashion. This is necessary because the number of packages is still increasingly steadily, and the last two months of the year it gets extra busy.