The online consumer namely chooses a web shop based on trust, reputation and transparency. Clear information about prices and conditions and detailed product descriptions often fulfil this consumer need. Return possibilities are also an important factor for an online purchase, particularly among 69% of women.
Carlos Mendes Aguiar, Director of Retail and E-Commerce Services PostNL, says: "We want our customers to get more out of their online activities by showing what is involved in online business. We can help these customers by offering our expertise in the field of logistics, web shops, (shop) traffic and data analysis. But we also listen carefully to our customers, follow market developments closely and conduct market research regularly. This enables us to improve our services and help our customers with their online commercial activities."
PostNL is the inventive partner in the world of sending and receiving. We have been so for 200 years already. We are primarily active in the fields of mail, parcels and e-commerce, but we also offer services in the areas of data and document management, direct marketing and fulfilment. Outside the Netherlands, we are active in Germany, the United Kingdom, Italy, Belgium and Luxemburg. PostNL employs a total of more than 59,000 people. In 2013 our revenues reached € 4.3 billion.
We like to stay ahead of things. We are the most modern postal company in the world. We are proud of that. As the first listed postal company, we are an example to the rest of the world in automatic letter sorting. And our innovative parcels network is completely adapted to the wishes of web retailers.