The online consumer namely chooses a web shop based on trust, reputation and transparency. Clear information about prices and conditions and detailed product descriptions often fulfil this consumer need. Return possibilities are also an important factor for an online purchase, particularly among 69% of women.
Carlos Mendes Aguiar, Director of Retail and E-Commerce Services PostNL, says: "We want our customers to get more out of their online activities by showing what is involved in online business. We can help these customers by offering our expertise in the field of logistics, web shops, (shop) traffic and data analysis. But we also listen carefully to our customers, follow market developments closely and conduct market research regularly. This enables us to improve our services and help our customers with their online commercial activities."
We are PostNL. The postal and logistic solutions provider. For our customers, we are the link between the physical and the online world. We facilitate communications between people and companies. We deliver parcels seven days a week and letters five days a week. On an average day, we deliver 575,000 parcels and 9 million letters throughout the Benelux. We offer more and more new services through combinations of smart networks, digital applications and the right communications channels. In doing so, we aim to make the daily lives of our customers easier.
As the first listed postal company, we have the largest and most modern network for letters, parcels and e-commerce in the Benelux countries. In addition, we also operate in Germany, Italy and eight other countries across the world. PostNL employs a total of 46,000 people. With our loyal workforce, extensive networks and innovative drive, our ambition is to be the leading postal and logistics solutions provider in chosen markets. In 2016 our revenues reached €3,4 billion.