Various surveys by Statistics Netherlands (CBS), ING Economic Bureau and Thuiswinkel.org have shown huge growth potential in online foodstuffs. Young families, companies and institutions have expressed a particular preference for online shopping to cut down on heavy lifting and save time. Respondents do have doubts about the freshness and shelf life of the products. They also state that they want to decide when products are delivered, many expressing a preference for evening delivery.
In the first stage of the pilot (March 2014), PostNL experimented with home delivery of groceries that were ordered online. In the end, a special cold storage packaging was selected, developed in cooperation with Wageningen University and Research Centre. This method allows fresh food products to be delivered at the right temperature when they reach the customer’s door. The insulated box is never left with the customer; PostNL takes it along immediately after delivery. The collaborative process included universities, but also packaging companies, consultancy organisations and customers. The pilot focused specifically on convenience, sustainability and food & safety considerations.
As roll-out of this home delivery service continues, customers in Limburg and the adjacent region of eastern Brabant can have the groceries that they order online from Vershuys delivered daily-fresh products on two evenings a week (Tuesday and Thursday evening).
We are PostNL. The postal and logistic solutions provider. For our customers, we are the link between the physical and the online world. We facilitate communications between people and companies. We deliver parcels seven days a week and letters five days a week. On an average day, we deliver 575,000 parcels and 9 million letters throughout the Benelux. We offer more and more new services through combinations of smart networks, digital applications and the right communications channels. In doing so, we aim to make the daily lives of our customers easier.
As the first listed postal company, we have the largest and most modern network for letters, parcels and e-commerce in the Benelux countries. In addition, we also operate in Germany, Italy and eight other countries across the world. PostNL employs a total of 46,000 people. With our loyal workforce, extensive networks and innovative drive, our ambition is to be the leading postal and logistics solutions provider in chosen markets. In 2016 our revenues reached €3,4 billion.