The station in Almere already had a PostNL Parcel Locker, which was used to test this new service. The successful pilot showed that 89% of users were very pleased or completely satisfied with the service and that 95% of the people who used the Parcel Locker once will do so again in the future. The Parcel Lockers are easy to use and are all to be installed at central locations. Over 400,000 travellers pass through these NS stations every day.
Installing the Parcel Lockers will take a few weeks, as both the mechanical aspects and the IT have to be coordinated perfectly. All Parcel Lockers are fitted with a security system and surveillance cameras. The Parcel Lockers will be up and running in the week before Sinterklaas.
How does it work?
In webshops that offer the Parcel Locker option, customers can select the option to deliver to a Locker directly when placing an order. For orders supplied by senders who do not yet have the Parcel Locker option, customers can re-route shipments themselves on mijnpakket.nl. This means changing the delivery address to a Parcel Locker of the customer’s choice so that the parcel is sent directly to the locker.
The addressee receives a text message containing a unique opening code when the parcel has been delivered to the locker. This opening code is linked to the customer’s mobile telephone number, ensuring that only the rightful owner has access to the locker.
Parcels can be picked up on working days after 3:00pm. After 24 hours, if the parcel has not yet been collected, the customer is sent a reminder text message.
After 3 days, uncollected parcels are automatically brought to a Post office or Parcel Point near the Parcel Locker. After that, the addressee will have 21 days to pick up their parcel. In the future, customers will also be able to send parcels via the Parcel Locker. They can then pay for the shipment online at onlineverzendservice.nl and after registering the parcel, simply leave the parcel in the respective bin of the Parcel Locker.
In addition to the introduction of Parcel Lockers, we started multiple pilots this year with Parcel Points for companies including Gamma and Karwei where parcels can be collected, sent and returned. Consumers order more and more online and like to receive and ship parcels at their own convenience. PostNL is providing more and more locations for them to do so. PostNL has the ambition to expand and become a network with 3,000 Parcel Points.
We are PostNL. We are an essential link between the physical and the online world. We have the largest network for letters, parcels and e-commerce in the Benelux countries. Our combinations of smart networks and digital applications enable us to provide our clients with valuable solutions. We live in a world where digital applications play an increasingly large role in our daily lives. These services develop very rapidly. We put our resourcefulness to good use to constantly think up new ways to connect senders and receivers.
As the first listed postal company, we are an example to the rest of the world in automatic letter sorting. And our innovative parcels network is completely adapted to the wishes of web retailers. Outside the Netherlands, we are active in Germany, the United Kingdom, Italy, Belgium and Luxembourg. PostNL employs a total of approximately 59,000 people. In 2013 our revenues reached almost € 4.3 billion.