PostNL constantly tries to expand its services to meet consumers’ wishes. Changing the delivery time and location is one of their greatest needs: recipients want to be able to determine the day, time and location their parcel is delivered even before the first moment of delivery. This service allows consumers to change delivery time and location as soon as the parcel has arrived in the PostNL sorting centre until 6am on the day of delivery.
The recipient is in control
Liesbeth Kaashoek, director of Parcels and Logistics: “We have noticed that recipients enjoy having more control over when and where they receive their parcels. The new ‘Change delivery’ service is our way of responding to this wish, yet another step in making our delivery options more flexible. And we will continue making such steps, in which we further encourage the online shopping market."
We are PostNL. The postal and logistic solutions provider. For our customers, we are the link between the physical and the online world. We facilitate communications between people and companies. We deliver parcels seven days a week and letters five days a week. On an average day, we deliver 575,000 parcels and 9 million letters throughout the Benelux. We offer more and more new services through combinations of smart networks, digital applications and the right communications channels. In doing so, we aim to make the daily lives of our customers easier.
As the first listed postal company, we have the largest and most modern network for letters, parcels and e-commerce in the Benelux countries. In addition, we also operate in Germany, Italy and eight other countries across the world. PostNL employs a total of 46,000 people. With our loyal workforce, extensive networks and innovative drive, our ambition is to be the leading postal and logistics solutions provider in chosen markets. In 2016 our revenues reached €3,4 billion.