PostNL constantly tries to expand its services to meet consumers’ wishes. Changing the delivery time and location is one of their greatest needs: recipients want to be able to determine the day, time and location their parcel is delivered even before the first moment of delivery. This service allows consumers to change delivery time and location as soon as the parcel has arrived in the PostNL sorting centre until 6am on the day of delivery.
The recipient is in control
Liesbeth Kaashoek, director of Parcels and Logistics: “We have noticed that recipients enjoy having more control over when and where they receive their parcels. The new ‘Change delivery’ service is our way of responding to this wish, yet another step in making our delivery options more flexible. And we will continue making such steps, in which we further encourage the online shopping market."
We are PostNL, the mail and logistics solutions provider for all. We have been delivering special moments for over 220 years and aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. We constantly offer new services by combining state-of-the-art logistics, digital applications and the right communications channels. And every day we’re looking to do things even better – from apps to digital stamp codes, to sustainable transport and city logistics. On weekdays, we deliver an average 800,000 parcels and 7 million letters across the Benelux region, and our 38,000 people are right at the heart of society.
PostNL NV is a listed company with revenues of €2.8 billion in 2018, 48% of which derived from e-commerce.