PostNL Communicatie Services is a leading player in the Dutch customer communications market, which engages in end-to-end customer communications management including transactional services, as well as on demand electronic and postal mailing. The company serves approximately 1,500 corporate and small and medium-sized enterprises for which it annually produces, processes and distributes circa 150 million mailpacks. PostNL Communicatie Services employs around 200 people and operates state-of-the-art production facilities in Berkel en Rodenrijs, Den Bosch and Apeldoorn.
Mike Gordon, Chief Executive Officer of Paragon Customer Communications, commented: “We are delighted to acquire PostNL Communicatie Services as the next step in expanding our strategic geographies across Europe. We welcome the PostNL Communicatie Services team to Paragon and look forward to the enhanced value and expertise they will add to our service offerings to our customers in the Dutch and Belgian markets, providing the next level of customer communications with a full-service range of enhanced marketing, communications and technology solutions”.
John Rogers, Executive Director of Corporate Development, added: “PostNL Communicatie Services represents an excellent opportunity for Paragon to consolidate its position in the Benelux area and an integral part of our acquisitions strategy, as we seek to continue to develop our market offering across Europe”.
Resi Becker, Director of PostNL Mail in the Netherlands, said: “By focusing on our key businesses and divesting non-core activities, we support the transformation of PostNL into a mail and e-commerce logistics service provider. This acquisition by Paragon will help PostNL Communicatie Services to achieve its growth ambitions and is the best option for the business, its people and its clients.“
PostNL Communicatie Services will be rebranded as Paragon Customer Communications, with Mieke Clark-Marsman, the current Managing Director of PostNL Communicatie Services and Ton Kalter, the current General Manager Benelux, appointed as executive committee directors.
About Paragon Group
Paragon Group is the leading provider of Customer Communications, Identification and Graphics Services and has a total of more than €1.1 billion turnover (proforma) and more than 7,500 employees. Paragon Group combines generations of experience with the latest innovations in technology and smart data to enable responsive and meaningful interactions between organisations and their customers. For further information about Paragon Group, visit www.paragon-europe.com.
About Paragon Customer Communications
Paragon Customer Communications goes to market through three key service lines: Customer Engagement & Marketing; Transactional, Regulatory & BPO Services and Digital Customer Experience. The delivery of end-to-end customer communications is built on a strong base of digital technologies and on the best use of customer data. Paragon Customer Communications aims to provide brilliant customer communications to clients, helping them to connect with their customers and to transform their customer connections. For further information about Paragon Customer Communications, visit www.paragon-cc.com.
We are PostNL, the mail and logistics solutions provider for all. We have been delivering special moments for over 220 years and aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. We constantly offer new services by combining state-of-the-art logistics, digital applications and the right communications channels. And every day we’re looking to do things even better – from apps to digital stamp codes, to sustainable transport and city logistics. On weekdays, we deliver an average 800,000 parcels and 7 million letters across the Benelux region, and our 38,000 people are right at the heart of society.
PostNL NV is a listed company with revenues of €2.8 billion in 2018, 48% of which derived from e-commerce.