PostNL to appeal ACM fine
The Hague, the Netherlands, 3 February 2022 – PostNL will lodge an appeal against a €2 million fine imposed on it by the Dutch Authority for Consumers and Markets (ACM by its Dutch acronym). The law requires that at least 95% of all letterbox mail must be delivered the next day. At the end of 2019, PostNL was – only just – unable to achieve this percentage. This was caused by a force majeur situation, which the ACM should have taken on board.
Great value to consumersPostNL delivered Sandd’s undelivered mail via its own network much sooner than had been planned, well before the integration of both networks was completed. This mail volume included important letters from hospitals and government bodies. These are letters that are of great value to consumers, even if the 95% delivery requirement does not apply for these categories. By the end of 2019, PostNL missed the delivery requirement by 0.3 percent.
AppealPostNL considers that ACM has insufficiently taken on board the one-time circumstances in 2019. The only alternative open to PostNL at the time was to leave untouched a large proportion of the Sandd network mail, which would have resulted in many undelivered letters. PostNL chose not to go for this alternative, as consumers expect an accessible, reliable and affordable postal service. That is why PostNL is appealing the decision issued by ACM. The fine will be included in the financial results of the year 2021, and will not impact the preliminary normalised EBIT for 2021 as published on 25 January 2021
We are PostNL, the mail and logistics solutions provider for all. With our mail and parcel deliverers who get everywhere, our 5,500 PostNL locations, 11.000 mail boxes and 517 automated parcel lockers, we are always nearby. We aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. Our over 35,000 people are right at the heart of society. On weekdays, we deliver an average 1.1 million parcels and 7.4 million letters across the Benelux region. Our focus is on quality for our customers, creating opportunities for our people and adding value for our stakeholders through growth, digitalisation and sustainability initiatives.
We optimise and support our physical networks by using smart digital solutions and launching new propositions that create value for our customers. We build long-lasting working relationships by acting as a good employer and client for everyone who works for and with us. To make our deliveries as sustainable as possible, we cover a lot of kilometres on foot or by bicycle or e-bike, provide innovative city logistics, use cleaner fuels, and use electric vans and light electric trucks. PostNL NV is a listed company with revenues of €3.1 billion in 2022, 61% of this derived from e-commerce. We provide deliveries of mail and parcels, logistics solutions for e-commerce, and cross-border solutions.