PostNL to continue delivery of mail and parcels
Extra measures to maintain safe and sound working environment
The Hague, 16 March 2020 – Connecting with and paying attention to others are more important than ever in the extraordinary circumstances of this moment. Continued delivery of mail, parcels and other shipments is one of the crucial ways to make sure daily life can continue as much as possible. Home delivery enables people to stay at home and ensures that companies can reach their clients. PostNL is committed to ensure delivery, together with its employees, customers and partners. It will take additional measures to ensure continuity of the universal service obligation and delivery of funeral cards and medical deliveries.
Herna Verhagen, CEO PostNL: “We feel great responsibility towards society and all of our stakeholders to ensure continuity of our service and our business. We are doing everything we can to guarantee the universal service obligation and the delivery of parcels in a responsible manner. I’m very grateful for the commitment and hard work of our people, working in close cooperation with our clients and partners to deliver their shipments as on any given day. Ensuring a safe and sound working environment for them remains our first priority.”
Signature on hand scanner not required for now
As an adjustment to our normal delivery procedure, consumers for now are no longer required to leave their signature on a handheld scanner to confirm successful delivery. Instead, the parcel deliverer will note the last three characters of the ID at the moment of delivery. As always, consumers can follow the delivery of parcels in the PostNL app and in the track&trace information on PostNL’s website.
More time to deliver the mail and other measures
We are currently in the process of extending the window for mail delivery and taking other measures that will allow our people to take care of their children during the day if they can’t go to school. Working from home is the rule for those who can. Additional measures are being taken for people working in our operation to ensure a safe and sound environment and to limit the risk of spreading the virus.
If and when circumstances require changes to our service, we will provide further information via the usual communications channels.
We are PostNL, the mail and logistics solutions provider for all. With our mail and parcel deliverers who get everywhere, our over 4,800 PostNL locations and 11,000 postboxes, we are always nearby. We aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. Our over 37,000 people are right at the heart of society. On weekdays, we deliver an average 1.2 million parcels and 8 million letters across the Benelux region. Our focus is on quality for our customers, creating opportunities for our people and adding value for our stakeholders through growth, digitalisation and sustainability initiatives.
We optimise and support our physical networks by using smart digital solutions and launching new propositions that create value for our customers. We build long-lasting working relationships by acting as a good employer and client for everyone who works for and with us. To make our deliveries as sustainable as possible, we cover a lot of kilometres on foot or by bicycle or e-bike, provide innovative city logistics, use cleaner fuels, and use electric vans and light electric trucks. PostNL NV is a listed company with revenues of €3.5 billion in 2021. We provide deliveries of mail and parcels, logistics solutions for e-commerce, and cross-border solutions.