Customer Service

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What time will my package be delivered?

You can always find the latest information about your package on Track & Trace. Enter the Track & Trace-code (barcode or the “not-at-home code”) along with your postal code, and you will be able to see when we plan to deliver your package.

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I want to return a package, how do I do that?

The address of the PostNL Location to where your shipment is, or where it has been delivered, can be found under the delivery address heading on the Track & Trace page.

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How can I follow my package online?

To follow your package, you need a barcode or a not-at-home code and the postcode. Enter this information below and you will be able to see where your package is located immediately.

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