Frequently asked questions

FAQs about the surcharge for destinations outside of Europe (business)

These FAQs are aimed at businesses that send international shipments through their business account (Mijn PostNL) or through the PostNL API. The coronavirus measures being taken globally affect our international service provision. We are not delivering to some destinations at all at the moment, and for other destinations we are offering alternative transport. There are often other costs connected to this. From 13 April onwards, we therefore have no choice but to charge a temporary surcharge for shipments with destinations outside of Europe (Rest of World rate zone).

FAQs on surcharge for consumers

General

Why do I have to pay a surcharge for shipments outside of Europe?

Which alternative mode of transport are you using?

How long will the surcharge apply?

How much is the surcharge?

What does the line [description] mean on my invoice?

Can PostNL implement this surcharge just like that?

What if I do not agree to the surcharge?

Franking machine

Does the surcharge also apply to items of post franked by a franking machine?

How will the surcharge be charged for post franked by a franking machine?

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