Customer service for consumers
Monday to Friday from 8.30 - 20.00 hour and on Saturday from 9.00 - 16.00 hour
8900 NA LEEUWARDEN
These FAQs are aimed at businesses that send international shipments through their business account (Mijn PostNL) or through the PostNL API. The coronavirus measures being taken globally affect our international service provision. We are not delivering to some destinations at all at the moment, and for other destinations we are offering alternative transport. There are often other costs connected to this. From 13 April onwards, we therefore have no choice but to charge a temporary surcharge for shipments with destinations outside of Europe (Rest of World rate zone).
As of 13 April, a surcharge applies for all destinations outside of Europe. These destinations have been difficult to reach since the coronavirus put all international air traffic to a standstill. For that reason, logistics companies such as PostNL have to look for other modes of transport. Alternative transport often involves additional costs, meaning we have no option but to charge a surcharge.
Cargo planes are currently being deployed, which is a more expensive transport option. Normally, we send post on passenger flights at a cheaper rate.
The surcharge will apply for as long as we are dependent on other modes of transport due to limited air traffic.
The exact increase varies per country and shipment type. On average, the following surcharges apply:
|Letters 50 gr - 2 kg||+ € 0,25 per item|
|Parcels up to 2 kg||+ € 2,50 per item|
|Parcels up to 20 kg||+ € 3,60 per item|
This is the surcharge that we temporarily charge due to more expensive alternative transport.
We are not increasing the rates for regular transport, but we are charging a surcharge for deploying an alternative. You can choose to use the alternative or you can decide not to offer shipments to destinations outside of Europe for the time being. Unfortunately, we do not know when the normal rates will apply again.
In that case we recommend that you do not offer shipments to countries outside of Europe during this period. Unfortunately, we do not know when the normal rates will apply again, but we will of course keep you up to date.
You will receive a separate invoice later specifying the surcharge only. Nothing else will change.