Frequently asked questions about the coronavirus (business)

Read frequently asked business questions about the coronavirus.

FAQ's about coronavirus from consumers


What precautions does PostNL take to prevent the coronavirus from spreading any further?

Can I get infected by the coronavirus if I touch a parcel or item of post?

How will I be kept up to date in the event of changes and new measures?

International shipments

Can I still send post and parcels to countries that are closed for passenger transport?

Are international deliveries of post and parcels delayed?

In the Netherlands, the restrictions for physical contact between the delivery worker and recipient have been lifted. Are those guidelines still being implemented abroad?

What are you doing with post that cannot be delivered to international destinations?

My post has arrived in the destination country. What happens if it can’t be delivered?

Some countries have shut their borders. Can my parcels still be delivered?

Learn more

Learn more about safety, the impact the coronavirus has on our deliveries and how we continue to deliver special moments.

Corona and our deliveries

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