Frequently asked questions about the coronavirus (consumers)

Read frequently asked questions about the coronavirus.

FAQ's about coronavirus from businesses


Can I get infected with the coronavirus if I touch a parcel or item of post?

I’m self-isolating. Can somebody else collect my parcel?

How do I avoid physical contact with my parcel delivery worker?

How can I avoid physical contact when collecting my post or parcel at a PostNL point?

International shipments

Can I still send post and parcels abroad?

Are international deliveries of post and parcels delayed at the moment?

In the Netherlands, the restrictions for physical contact between the delivery worker and recipient have been lifted. Are those guidelines still being implemented abroad?