Frequently asked questions

Frequently asked questions about the coronavirus (consumers)

Read frequently asked questions about the coronavirus.

FAQ's about coronavirus from businesses

General

Can I get infected with the coronavirus if I touch a parcel or item of post?

How are we maintaining the 1.5m-distance during deliveries?

What is the delivery process for funeral post, medical post, medical nutrition and other shipments with a delivery obligation?

Sending parcels and mail

Can I still send post and parcels?

How can I send and return items while avoiding physical contact?

Can I hand over a return parcel to the parcel delivery worker?

Receiving parcels

How can I find out when my parcel or shipment will be delivered?

How do I avoid physical contact with my parcel delivery worker?

What is your working method for contactless delivery of shipments that require identification (18+ shipments)?

Returns

I would like any undeliverable post to be returned to me immediately.

How can I send and return items while avoiding physical contact?

Can I hand over a return parcel to the parcel delivery worker?

PostNL points

How can I avoid physical contact when collecting my post or parcel at a PostNL point?

What if I don’t want to write my signature on the sales terminal?

My PostNL point is closed. Where can I collect my parcel?

How can I empty my postbox if my PostNL point is closed?

I’m self-isolating. Can somebody else collect my parcel?

International shipments

Can I still send post and parcels abroad?

Are international deliveries of post and parcels delayed at the moment?

I have sent my shipment with signature upon receipt. What will happen to it now?

In the Netherlands, there are guidelines for physical contact between the delivery worker and recipient. Are guidelines being implemented abroad?

What are you doing with post that cannot be delivered to international destinations at the moment?

My post has arrived in the destination country. What happens if it can’t be delivered?

Many countries have shut their borders. Can my parcels still be delivered?

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