International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you will find an overview of the current international service alerts that can affect the receipt and delivery of mail and parcels to and from abroad.

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If you have any questions concerning the International Service Alerts then please feel free to contact us.

General update COVID-19

In the Netherlands, the coronavirus is now more or less under control. However, many other countries are still facing severe challenges. As a result, strict corona measures remain in place. In many countries, steps have been taken to minimise physical contact when delivering mail and parcels. Recipients in these countries may no longer be required to sign for delivery, for instance. In addition, many countries around the world are taking measures that may affect the processing and delivery of mail and parcels.

This page provides current information per destination.

I’m expecting a delivery from abroad

In many parts of the world, the strict corona measures affect the delivery of mail and parcels. International deliveries may therefore take longer to arrive, especially mail from Asian countries, such as China. Are you currently expecting a letter or parcel from abroad? Then you may have to wait longer than expected.

I’ve sent a shipment abroad

The various measures and precautions taken to contain the coronavirus may negatively affect transit times. In certain countries, delivery may be suspended altogether, albeit temporarily.

The overview below provides information about disruptions that may affect international mail and parcel delivery.

More information on COVID-19 and PostNL

Current events

Delayed delivery due to COVID-19

No delivery due to COVID-19

Luxembourg (LU)

Date of alert:

29 July 2021, ongoing
Average delay:

0 - 4 days

Country:
Luxembourg
Reason for service alert:

Recent floods in the north-eastern part of Luxembourg are currently causing delays in the delivery of all mail and parcels. The following areas have been affected: 

10xx, 29xx, 58xx, 59xx, 64xx, 65xx, 66xx, 67xx, 68xx, 74xx, 75xx, 94xx.

China (CN)

Date of alert:

26 July 2021, ongoing
Average delay:

no delivery

Country:
China
Reason for service alert:

Because of heavy rain and floods, we are currently unable to deliver mail and parcels in the following areas: 

Henan Province (453000-459018, 461000-467544, 471000-477297)
Zhengzhou (450000-451192, 451200-451285, 451450-451484, 452370-452396, 452470-452491) 

Because of COVID-19, we are currently unable to deliver mail and parcels in: 

Lukou Jiedao (211113)
Shiqiu Jiedao (211222)

Belgium, Germany, Luxembourg, Switzerland and The Netherlands

United States (US)

Australia (AU)

Cayman Islands (KY)

China (CN)

Romania (RO)

Bermuda (BM)

Belarus (BY)

Romania (RO)

Turkmenistan (TM)

Greece (GR)

Malta (MT)

Solved

New Zealand (NZ)

Poland (PL)

Germany (DE)

Luxembourg (LU)

Hong Kong (HK)

Lebanon (LB)

Sri Lanka (LK)

Israel and Palestinian Territories

Australia (AU)

France (FR)

Nepal (NP)

France (FR)

Canada (CA)

Italy (IT)

Indonesia (ID)

Australia (AU)

Brazil (BR)

United States (US)

Chile (CL)

France (FR)

United Kingdom (UK)

Spain (ES)