International Service Alerts
Circumstances which can influence the transit time of your international mail
Below you will find an overview of the current international service alerts that can affect the receipt and delivery of mail and parcels to and from abroad.
Current events
No delivery due to COVID-19 or other reasons
Date of alert:
| 4 February 2022, ongoing |
| Expected delay:
| Unknown, no delivery possible at this moment |
| Region:
| Worldwide |
| Countries affected:
| Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.
|
Bulgaria (BGR)
Date of alert:
| 11 April 2022, ongoing
|
| Expected delay:
| No tracking |
| Region:
| Bulgaria
|
| Reason for service alert:
| Due to an IT issue we are currently not able to provide tracking information for items to Bulgaria. |
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Honduras (HND)
Date of alert:
| 29 March 2022, ongoing |
| Expected delay:
| No delivery |
| Region:
| Honduras
|
| Reason for service alert:
| Due to transport issues related to COVID-19 measurements we are currently not able to deliver mail and parcels to Honduras. |
Israel (ISR)
Date of alert:
| 23 March 2022
|
| Expected delay:
| 4-7 days |
| Region:
| Israel
|
| Reason for service alert:
| Due to a reduced number of flights we are currently experiencing delays in the delivery of mail and parcels to Israel. |
Australia (AU)
Date of alert:
| 3 March 2022
|
| Expected delay:
| 1–7 days |
| Region:
| Australia
|
| Reason for service alert:
| Update 10-05-2022: Due to transport issues we are still experiencing delays in the delivery of mail and parcels to Australia. Due to heavy floods we are experiencing delays in the delivery of mail and parcels to Australia. The most affected states are Queensland and New South Wales. |
Russia (RUS)
Date of alert:
| Update 2 March 2022, ongoing
|
| Expected delay:
| 3 weeks |
| Region:
| Russia
|
| Reason for service alert:
| The route to Russia is restored. Due to the closed Russian air space we are experiencing delays in the delivery of mail and parcels to Russia. |
Japan (JP)
Date of original alert:
| 28 Februrary 2022, ongoing |
| Average delay:
| 7-10 days |
| Country:
| Japan |
| Reason for service alert:
| Update 10-05-2022:Â Due to the cancellation of flights as a consequence of the closed Russian airspace we are still experiencing delays in the delivery of mail and parcels to Japan. |
Ukraine (UA)
Date of alert:
| Update: 2 March 2022, ongoing
|
| Expected delay:
| 5-21 days |
| Region:
| Ukraine
|
| Reason for service alert:
| The route to Ukraine is restored. Nevertheless, due to the war in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. In particular access is very limited to the Luhansk region, Chernihiv, Sumy, Kharkiv, Kramatorsk, Kherson, and Mykolayiv. The situation in Ukraine remains challenging. Many internal links between sorting centres and specific regions are closed, however in unaffected areas local post is still operating. The availability of cities/regions can change over time due to safety considerations. |
Nicaragua (NI)
Date of original alert:
| 21 January 2022, ongoing |
| Average delay:
| no delivery |
| Country:
| Nicaragua |
| Reason for service alert:
| Due to the absence of available flights we are currently not able to deliver mail and parcels to Nicaragua. |
Ireland (IE)
Date of original alert:
| 22 December 2021, ongoing |
| Average delay:
| 2-5 days |
| Country:
| Ireland |
| Reason for service alert:
| Update 10-05-2022: The delay to Ireland due to COVID-19 measurements and transport issues still applies. |
Chile (CL)
Date of original alert:
| 18 December 2021, ongoing |
| Average delay:
| 2-3 weeks |
| Country:
| Chile |
| Reason for service alert:
| Update 10-05-2021:The delay to Chile due to capacity issues still applies Due to a reduced number of flights we are currently experiencing delays in the delivery of mail and parcels to Chile. |
Solomon Islands (SI)
Date of original alert:
| 8 December 2021, ongoing |
| Average delay:
| no delivery |
| Country:
| Solomon Islands |
| Reason for service alert:
| Due to the absence of available flights we are currently not able to deliver mail and parcels to the Solomon Islands. |
China (CN)
Date of original alert:
| 3 December 2021, ongoing |
| Average delay:
| 7 weeks |
| Country:
| China |
| Reason for service alert:
| Update 05-04-2022: China Post stopped all operations in Shanghai due to a hard lockdown in March. Items to China are now sent to Beijing. Due to an obligatory disinfection period on all imported items at Beijing airport we are therefore we are experiencing delays in the delivery of mail and parcels to China. |
Spain (ES)
Date of original alert:
| 3 December 2021, ongoing |
| Average delay:
| + 14 days |
| Country:
| Spain |
| Reason for service alert:
| Update 17-12-2021:Â The delivery of parcels to the Spanish mainland is back to normal again. The delay is still applicable for parcels to the Canary Islands, Ceuta and Melilla. Due to technical issues we are currently experiencing delays in the delivery of parcels to Spain. The delays are expected for parcels received since November 26 that require customs clearance. |
Canada (CA)
Date of original alert:
| 3 December 2021, ongoing |
| Average delay:
| 7-10 days |
| Country:
| Canada |
| Reason for service alert:
| Update 10-05-2022: Due to transport issues we are still experiencing delays in the delivery of mail and parcels to Canada. Due to transport issues we are currently experiencing delays in the delivery of post and parcels to Canada. |
New Zealand (NZ)
Date of original alert:
| 1 December 2021, ongoing |
| Average delay:
| 4-7 days |
| Country:
| New Zealand |
| Reason for service alert:
| Update 10-05-2022: Due to a lack of air capacity we are experiencing delays in the delivery of mail and parcels to New Zealand. The delay also affects the transit times to smaller destinations. See below.Â
Due to a lack of air capacity we are currently experiencing delays in the delivery of all types of mail and parcels to New Zealand. This delay also affects the transit times to New Caledonia, Fiji and the Solomon Islands. |
Australia (AU)
Date of alert:
| 2 July 2021, ongoing |
| Average delay:
| 5 - 14 days |
| Country:
| Australia |
| Reason for service alert:
| Update 25 November : Due to COVID-19 measures there are still delays in the processing and delivery of all types of inbound and outbound mail items. In addition, due to cancellation of flights and limited capacity there are delays in transport to Australia. Australia Post is experiencing disruptions to its daily operations due to COVID-19 measures imposed by the government. |
United States (US)
Original date of alert:
| 12 May 2021, ongoing |
| Average delay:
| 4-7 days |
| Country:
| United States |
| Reason for service alert:
| Update 10-05-2022: Due to transport issues we are still experiencing delays in the delivery of mail and parcels to the VS. Update 05 January: Due to cancellations of flights we can no longer transfer our volumes within 4 days to the destinations. Update 18 November: Due to cancellation of flights and limited air space capacity, there are delays in transport to all destinations in the United States. Delays can measure up to 7 days. |
Afghanistan (AF)
Date of original alert:
| 19 August 2021, ongoing |
| Average delay:
| no delivery |
| Country:
| Afghanistan |
| Reason for service alert:
| Due to the change of political power in Afghanistan we are currently not able to deliver mail or parcels there. |
Romania (RO)
Date of alert:
| 18 June 2021, ongoing |
| Average delay:
| 4 - 7 days |
| Country:
| Romania |
| Reason for service alert:
| Update 10-05-2022:Due to delays at customs we are still experiencing delays on all non-EU origin items. Romania Post has IT issues with processing electronic customs (ITMATT) data. They are forced to process the data manually which is causing delays in transit times. The impact concerns all types of goods (packets and parcels) originating from non-EU countries that require customs clearance.. |
Belarus (BY)
Date of alert:
| 26 may 2021, ongoing |
| Average delay:
| 10-14 days |
| Country:
| Belarus |
| Reason for service alert:
| Update 10-05-2022: Due to the flying restrictions we are still experiencing delays in the delivery of mail and parcels to Belarus. Due to the flying restrictions to Belarus, we are forced to use trucks. This will result in a delay of approximately 7 days on top of the normal transit times. |
Romania (RO)
Date of alert:
| 21 may 2021, ongoing |
| Average delay:
| 7 - 14 days |
| Country:
| Romania |
| Reason for service alert:
| Due to the high volumes because of COVID-19, significant delays have been reported for postal items with destination Romania. Romanian Post has difficulties in processing all letter and parcel dispatches. In some cases, delays can measure up to 28 days. |
Turkmenistan (TM)
Date of alert:
| 22 april 2021, ongoing |
| Average delay:
| no service |
| Country:
| Turkmenistan |
| Reason for service alert:
| Due to transport issues caused by COVID-19, we are currently not able to provide any services to Turkmenistan. |
Solved
Greece (GR)
Date of alert:
| 31 March 2022
|
| Expected delay:
| Solved |
| Region:
| Greece
|
| Reason for service alert: | Update 04-04-2022: The delay has been resolved. But we are currently not able to provide tracking information for the tracked items to Greece. Due to an IT issue we are experiencing delays in the delivery of all tracked items to Greece. In addition, we are currently not able to provide tracking information for the tracked items to Greece. |
Portugal (PT)
Date of original alert:
| 19 August 2021 |
| Average delay:
| Solved |
| Country:
| Portugal |
| Reason for service alert:
| Due to the new European VAT regulations, there is a delay in the delivery of parcels in Portugal. |
Spain – Canary and Balearic Islands (ES)
Date of alert:
| 29 March 2022 |
| Expected delay:
| Solved |
| Region:
| Spain – Canary and Balearic Islands
|
| Reason for service alert:
| Due to a transport strike in Spain we are experiencing delays in the delivery of mail and parcels to the Canary and Balearic Islands. The affected postcodes are 07xxx, 35xxx and 38xxx. |
Tonga (TO)
Date of original alert:
| 19 January 2022 |
| Average delay:
| Solved |
| Country:
| Tonga |
| Reason for service alert:
| Due to the impact of the volcanic eruption near Tonga we are currently experiencing delays in the delivery of mail and parcels to Tonga. |
Australia (AU)
Date of original alert:
| 28 January 2022 |
| Average delay:
| Solved |
| Country:
| Australia |
| Reason for service alert:
| Due to severe weather conditions we are currently experiencing delays in the delivery of mail and parcels to Australia. The postcodes that are most affected are: 4731, 3805, and 4804 - 4852. |
Peru (PER)
Date of alert:
| 6 April 2022
|
| Expected delay:
| Solved |
| Region:
| Peru
|
| Reason for service alert:
| Due to a strike we are experiencing delays in the delivery of mail and parcels to Peru. |
Saint Lucia (LCA)
Date of alert:
| 21 April 2022
|
| Expected delay:
| Solved |
| Region:
| Saint Lucia
|
| Reason for service alert:
| Due to restricted flight capacity we are currently not able to deliver mail and parcels to Saint Lucia. |
Cayman Islands (KY)
Date of alert:
| 21 April 2022 |
| Average delay:
| Solved |
| Country:
| Cayman Islands |
| Reason for service alert:
| Due to transport issues caused by COVID-19, we are currently not able to provide any services to the Cayman Islands. |
Brazil (BRA)
Date of alert:
| 21 April 2022
|
| Expected delay:
| Solved |
| Region:
| Brazil
|
| Reason for service alert:
| Due to limited air capacity we are experiencing delays in the delivery of mail and parcels with express service to Brazil. |
Kuwait (KWT)
Date of alert:
| 22 February 2022
|
| Expected delay:
| Solved |
| Region:
| Kuwait
|
| Reason for service alert:
| Due to the absence of available flights we are currently not able to deliver mail and parcels to Kuwait. |
Indonesia
Date of alert:
| 7 April 2022
|
| Expected delay:
| Solved |
| Region:
| Indonesia
|
| Reason for service alert:
| Due to an IT issue at Pos Indonesia we are currently not able to provide tracking information for parcels to Indonesia. |
Japan (JP)
Date of original alert:
| 3 December 2021 |
| Average delay:
| Solved |
| Country:
| Japan |
| Reason for service alert:
| Due to COVID-19 we are currently experiencing delays in the delivery of parcels to Japan. |
Ireland (IE)
Date of original alert:
| 9 September 2021 |
| Average delay:
| Solved |
| Country:
| Ireland |
| Reason for service alert:
| Due to COVID-19 measures we are currently experiencing delays in the delivery of all types of mail and parcels in Ireland. |
Cayman Islands (CYM)
Date of alert:
| 21 April 2022
|
| Expected delay:
| Solved |
| Region:
| Cayman Islands
|
| Reason for service alert:
| Due to restricted flight capacity we are currently not able to deliver mail and parcels to the Cayman Islands. |
Kazakhstan (KZ)
Date of original alert:
| 7 January 2022 |
| Average delay:
| Solved |
| Country:
| Kazakhstan |
| Reason for service alert:
| Due to transport issues we are currently not able to deliver mail and parcels to Kazakhstan. Update:Â The route to Kazakhstan is restored. Due to the previous transport issues we are currently experiencing delays in the delivery of mail and parcels to Kazakhstan. |
Hong Kong (HKG)
Date of alert:
| 23 March 2022
|
| Expected delay:
| Solved |
| Region:
| Hong Kong
|
| Reason for service alert:
| Due to the impact of COVID-19 on the operations in Hong Kong we are currently experiencing delays in the delivery of mail and parcels to Hong Kong. |
Malaysia (MY)
Date of original alert:
| 23 December 2021 |
| Average delay:
| Solved |
| Country:
| Malaysia |
| Reason for service alert:
| Update 7 January : The situation in Malaysia is improving. Nevertheless, we are still experiencing delays in the following postcodes: 26600–26689, 28500–28599, 43100–43199, 81600, 84600, 84900 and 85000–85300.
Update 29 December: Pos Malaysia informs us that the situation in Malaysia is improving as it stopped raining. We are still experiencing delays in the delivery of all types of mail and parcels in the following postcodes: 260xx; 265xx; 280xx; 285xx; 287xx; 40000–40169; 40180–40399; 40400–40449; 40450–40459; 40460–40499; 40500–40999; 42450–42499; 43100–43199; 43800; 43900; 63000 and 64000. Due to heavy rains and flooding we are currently experiencing delays in the delivery of all types of mail and parcels in Malaysia, postcodes: 25xxx – 28xxx; 40xxx – 43xxx; 45xxx; 471xx; 63000; and 64000. |
Ireland (IE)
Date of alert:
| 29 March 2022
|
| Expected delay:
| Solved |
| Region:
| Ireland
|
| Reason for service alert:
| Due to temporary limited air capacity we are experiencing delays in the delivery of mail and parcels to Ireland. Items shipped between 21/03 and 31/03 are affected. Delays are not expected on shipments sent after 31/03. |
Moldova (MDA)
Date of alert:
| 29 March 2022 |
| Expected delay:
| Solved |
| Region:
| Moldova
|
| Reason for service alert:
| Due to temporary limited air capacity we are experiencing delays in the delivery of mail and parcels to Moldova. Items shipped between 25/03 and 31/03 are affected. Delays are not expected on shipments sent after 31/03. |
Greece (GR)
Date of original alert:
| 7 april 2021 |
| Average delay:
| Solved |
| Country:
| Greece |
| Reason for service alert:
| Update 22 July : the Greek postal service is still processing backlogs, but the delay has now been reduced to 7 - 14 days. High inbound volumes and ongoing staffing challenges make that Hellenic Post Greece are unable to process mail in a timely manner. They are currently processing mail which arrived in March and are giving priority to post originated from PostNL. |
Italy (IT)
Date of original alert:
| 14 January 2022 |
| Average delay:
| Solved |
| Country:
| Italy |
| Reason for service alert:
| Due to IT issues that cause tracking information errors we are currently experiencing delays in the delivery of mail and parcels to Italy. |
Thailand
Date of alert:
| 3 March 2022
|
| Expected delay:
| Solved |
| Region:
| Thailand
|
| Reason for service alert:
| Due to heavy floods we are experiencing delays in the delivery of mail and parcels to the southern part of Thailand. The provinces that are most affected are Songkhla, Pattani and Narathiwat (postcodes 90210, 94xxx, 96xxx). |
Phlippines (PH)
Date of original alert:
| 22 December 2021 |
| Average delay:
| Solved |
| Country:
| Philippines |
| Reason for service alert:
| Due to typhoon Odette we are currently experiencing delays in the delivery of mail and parcels to the Philippines. The postcodes that are most affected are: 4503 – 4504, 5400, 5402, 5404 - 5408, 5413 - 5414, 5417, 5600 - 5601, 5603 - 5604, 5606, 5608 – 5615, 5701 - 5702, 5704 - 5708, 5710 - 5717, 5800 - 5807, 5810 - 5812, 5815 – 5816, 5044 - 5046, 5000 - 5004, 5006 - 5010, 5012 - 5014, 5016 - 5019, 5021, 5023, 5026 - 5027, 5031, 5034 - 5036, 5038 - 5039, 5041 – 5043, 6100 - 6116, 6119 - 6122, 6124 - 6127, 6129 – 6133, 6809, 6822, 8700 - 8702, 8704 ,8706 ,8708 - 8709, 8711, 8723, 9100, 9103, 9000, 9008, 9011, 9014, 9203, 9205, 9209, 7203, 7207, 7209, 8800, 8804, 9407, 9409, 8601 - 8607, 8609 – 8611, 8600, 8501 - 8507, 8509 – 8513, 8400, 8402 - 8406, 8408 - 8410, 8414, 8416 - 8424, 8427, 8301 - 8302, 8306, 8308 - 8310, 8312 - 8316, 8318, 9222, 9310, 9708, 9715, 9628. |
Equatorial Guinea (GQ)
Date of original alert:
| 29 December 2021, ongoing |
| Average delay:
| solved |
| Country:
| Equatorial Guinea |
| Reason for service alert:
| Due to transport issues we are currently not able to deliver mail and parcels to Equatorial Guinea |
Germany, The United Kingdom and The Netherlands
Date of original alert:
| 18 February 2022, ongoing |
| Average delay:
| solved |
| Country:
| Germany, The United Kingdom and The Netherlands |
| Reason for service alert:
| Due to the impact of storm Eunice we expect delays in the delivery of all types of mail and parcels in Germany, The United Kingdom and The Netherlands. |
Oman (OM)
Date of alert:
| 22 February 2022, ongoing
|
| Expected delay:
| solved |
| Region:
| Oman
|
| Reason for service alert:
| Due to transport tissues we are currently not able to deliver mail and parcels to Oman. |
Pakistan (PK)
Date of alert:
| 22 February 2022, ongoing
|
| Expected delay:
| solved |
| Region:
| Pakistan
|
| Reason for service alert:
| Due to transport tissues we are currently not able to deliver mail and parcels to Pakistan. |
Cambodia (KH)
Date of alert:
| 22 February 2022, ongoing
|
| Expected delay:
| solved |
| Region:
| Cambodia
|
| Reason for service alert:
| Due to transport tissues we are currently not able to deliver mail and parcels to Cambodia. |
Greece (GR)
Date of original alert:
| 25 January 2022 |
| Average delay:
| solved |
| Country:
| Greece |
| Reason for service alert:
| Update 10-05-2022: The IT department of Hellenic Post has restored the issue. Tracking information from week 10 till week 13 still can not be shared with PostNL. The tracking information is available for items from week 14. Due to heavy snowfall we are currently experiencing delays in the delivery of mail and parcels to Greece. |
United Kingdom (UK)
Date of original alert:
| 5 January 2022 |
| Average delay:
| solved |
| Country:
| United Kingdom |
| Reason for service alert:
| Due to the extra holidays around the Christmas period in the United Kingdom we are currently experiencing delays in the delivery of parcels to the United Kingdom. |
China (CN)
Date of original alert:
| 26 July 2021, ongoing |
| Average delay:
| solved |
| Country:
| China |
| Reason for service alert:
| Update 16 August : Because of heavy rain and floods, we are currently also unable to deliver mail and parcels in the following areas: Yingshan County - 511322
26 July : Because of heavy rain and floods, we are currently unable to deliver mail and parcels in the following areas:Â Henan Province (453000-459018, 461000-467544, 471000-477297)
Because of COVID-19, we are currently unable to deliver mail and parcels in:Â Lukou Jiedao (211113)
|
Cuba (CU)
Date of original alert:
| 3 December 2021, ongoing |
| Average delay:
| no delivery |
| Country:
| Cuba |
| Reason for service alert:
| Due to a carriers embargo we are currently not able to deliver mail and parcels to Cuba. |
Honduras (HN)
Date of original alert:
| 8 December 2021, ongoing |
| Average delay:
| solved |
| Country:
| Honduras |
| Reason for service alert:
| Due to the absence of available flights we are currently not able to deliver mail and parcels to Honduras. |
Canada (CA)
Date of original alert:
| 19 November 2021, ongoing |
| Average delay:
| solved |
| Country:
| Canada, British Columbia |
| Reason for service alert:
| Update 3 December: Due to heavy rainfall and floods we are still experiencing delays in the delivery of post and parcels to the southwestern part of Canada. Update 23 November : A state of emergency has been declared for the province of British Columbia. Due to heavy rainfall and floods, we are currently not able to deliver mail or parcels to the southwestern part of Canada. The affected postcode areas are not clear at the moment but will be shared on our website as soon as possible. |
Jamaica (JM)
Date of original alert:
| 7 January 2022 |
| Average delay:
| solved |
| Country:
| Jamaica |
| Reason for service alert:
| Due to the absence of available flights we are currently not able to deliver mail and parcels to Jamaica. |
Peru (PE)
Date of original alert:
| 21 December 2021 |
| Average delay:
| Solved |
| Country:
| Peru |
| Reason for service alert:
| Update 21-12-2021: Due to limited flight capacity we are experiencing delays in the delivery of mail and parcels to Peru. Due to a carriers embargo we are currently not able to deliver mail and parcels to Peru. |
Bermuda (BM)
Date of original alert:
| 11 January 2022, ongoing |
| Average delay:
| solved |
| Country:
| Bermuda |
| Reason for service alert:
| Due to the absence of available flights we are currently not able to deliver mail and parcels to Bermuda. |
China (CN)
Date of alert:
| 28 June 2021, ongoing |
| Average delay:
| solved |
| Country:
| China |
| Reason for service alert:
| China Post has communicated that due to covid-19 restrictive measures the area of Jin'nan and Yu'an, both in Lu'an city with postal code 237000 are experiencing delayed deliveries. Some areas around Guangzhou currently have no service at all. This concerns the postal codes: 510360, 510370, 510375, 510378, 510380-51382, 510385, 510388, 523130-523148 and 523133. Updates on the situation will be published as soon as they come in. |
Greece (GR)
Date of original alert:
| 19 August 2021, ongoing |
| Average delay:
| solved |
| Country:
| Greece |
| Reason for service alert:
| Due to technical issues, the Greek Postal services are currently unable to perform customs declarations, which causes a delay in the delivery of parcels. |
Thailand (TH)
Date of original alert:
| 5 November 2021, ongoing |
| Average delay:
| solved |
| Country:
| Thailand |
| Reason for service alert:
| Due to severe weather conditions, we are currently experiencing delays in the delivery of all types of mail and parcels in Thailand in the regions: TH11XXX TH12XXX TH13XXX TH14XXX TH16XXX TH30XXX TH40XXX TH44XXX TH60XXX TH61XXX TH66XXX TH71XXX TH72XXX TH73XXX. |
United States (US)
Date of original alert:
| 3 September 2021 |
| Average delay:
| solved |
| Country:
| United States |
| Reason for service alert:
| Due to hurricane Ida, we are currently we are experiencing delays in the delivery of all types of mail and parcels in New Jersey and New York. |
Italy (IT)
Date of original alert:
| 19 November 2021, ongoing |
| Average delay:
| solved |
| Country:
| Italy |
| Reason for service alert:
| Due to heavy rain, we are currently experiencing delays in the delivery of all types of mail and parcels in Sicily, postcodes 9****. |
Italy (IT)
Date of original alert:
| 1 November 2021 |
| Average delay:
| solved |
| Country:
| Italy |
| Reason for service alert:
| Due to heavy rain (a state of emergency has been declared), we are currently experiencing delays in the delivery of all types of mail and parcels in Sicily, postcodes 9****. |
Thailand (TH)
Date of original alert:
| 1 October 2021, ongoing |
| Average delay:
| solved |
| Country:
| Thailand |
| Reason for service alert:
| Due to Tropical Depression Dianmu we are currently experiencing delays in the delivery of all types of mail and parcels in following postcode areas:Â 13xxx, 14xxx, 15xxx, 16xxx 21xxx, 24xxx, 25xxx 30xxx, 32xxx, 33xxx, 34xxx, 36xxx, 37xxx 40xxx, 42xxx 60xxx, 61xxx, 62xxx, 63xxx, 64xxx, 65xxx, 66xxx, 67xxx 72xxx |
Bermuda (BM)
Original date of alert:
| 12 May 2021, ongoing |
| Average delay:
| Solved |
| Country:
| Bermuda |
| Reason for service alert:
| Update 11 June: Staff are now out of quarantine but, due to COVID-19 related transportation issues, we are still unable to provide services to Bermuda. 12 May : Bermuda Post Office informs us that staff at Bermuda’s office of exchange have been asked to self-quarantine until advised by local health authorities to return to work. Due to this measure they are unable to pick up international mail from the airport, and to transport, process and deliver mail locally. |
Belgium, Germany, Luxembourg, Switzerland and The Netherlands
Date of original alert:
| 16 July 2021, ongoing |
| Average delay:
| 0 - 4 days |
| Country:
| Belgium, Germany, Luxembourg, Switzerland and The Netherlands |
| Reason for service alert:
| Update 30 July, Germany: The following areas that were affected by the flooding are not facing anymore delays: Essen, Muehldorf, Eschweiler, Leverkusen, Wuppertal. The following areas are still heavily affected: Bonn, Daun, Mayen. Update 29 July:  In the North-Eastern part of Luxembourg the recent floods are still causing delays in the delivery of all mail and parcels. The following areas have been affected: 10xx, 29xx, 58xx, 59xx, 64xx, 65xx, 66xx, 67xx, 68xx, 74xx, 75xx, 94xx. Update 22 July: although the delays in delivery in The Netherlands have been solved, there are still delays in the delivery of letter and parcel in the following areas: BE : The eastern and southern part of Belgium seen from Brussels. DE : The areas within the postal codes 42XXX, 44XXX, 45XXX, 50XXX, 52XXX, 53XXX, 54XXX, 56XXX, 58XXX and 95XXX. LU : North eastern part of Luxembourg. CH : North and Central part of Switzerland Due to flooding in several areas in Belgium, Germany, Luxembourg, Switzerland and The Netherlands, there are delays in the delivery of all types of mail and parcels. The affected areas are:
|
New Zealand (NZ)
Original date of alert:
| 16 June 2021, ongoing |
| Average delay:
| solved |
| Country:
| New Zealand |
| Reason for service alert:
| Update 22 June: delivery operations are running again. However it’ll be a while before everything is back to normal again as the main road network throughout the Canterbury region of the South Island remains significantly adversely impacted. 16 June : Due to heavy rain in the South Island of New Zealand a state of emergency has been declared for the entire Canterbury region and delivery operations have been suspended there. Transport, processing, and delivery operations for the entire South Island (postcodes 7000 to 9999) are likely to be disrupted, and New Zealand Post has declared a situation of force majeure. |
Poland (PL)
Date of alert:
| 23 April, ongoing |
| Average delay:
| solved |
| Country:
| Poland |
| Reason for service alert:
| Due to a lack of staff and high mail volumes at Poland Post there are delays processing all types of mail and parcels in Poland. |
Lebanon (LB)
Date of alert:
| 22 June 2021 |
| Average delay:
| Solved |
| Country:
| Lebanon |
| Reason for service alert:
| Due to a general strike across Lebanon all LibanPost facilities are currently closed, and there won’t be any scanning, delivery or collection of any type of mail until further notice. |
Sri Lanka (LK)
Date of alert:
| 26 may 2021 |
| Average delay:
| Solved |
| Country:
| Sri Lanka |
| Reason for service alert:
| Due to the rise of COVID-19 cases in Sri Lanka, new measures have been implemented. All delivery of inbound mail is suspended with immediate effect and will last until 7 June. The airport is still open to receive mail, but there will be no delivery of any type of mail or parcel during this period. |
Israel and Palestinian Territories
Date of alert:
| 18 may 2021 |
| Average delay:
| Solved |
| Country:
| Israel and Palestinian territories |
| Reason for service alert:
| Due to the current events in the Gaza Strip, postal operations will be subject to interruptions and delays until further notice. For now, it will be difficult to provide postal services for the following postal codes:
Gaza: P840–P899 Khan Younes: P930–P969 Rafah: P970–P999 North Gaza: P800–P839 |
Australia (AU)
Date of alert:
| 14 may 2021 |
| Average delay:
| solved |
| Country:
| Australia |
| Reason for service alert:
| Due to the cancelations of flights of several carriers, we are no longer able to fly all of our post volumes towards Australia within the expected time frame. Impact on Melbourne and Perth is limited, but for Sydney, this will result in delays. |
France (FR)
Date of alert:
| 4 May 2021 |
| Average delay:
| solved |
| Country:
| France |
| Reason for service alert:
| Update 4 May: Colis Privé has worked hard over the past week to get the IT issues resolved. As of yesterday the delivery scans are available again. Today and tomorrow more tracking events will become available for live shipments. Also tracking updates will be done in the systems on items delivered last week. Pick up points are unavailable for the time being but are expected to re-open on 10 May. Now second delivery attempts will be made on appointment with the recipients – so that they don’t have to do a collection themselves. Colis Privé reassured their partners that no data has been leaked or lost and has taken additional security measures. 30 April : Due to IT problems, all systems of French carrier Colis Privé were out of order. Because of this, no tracking could take place on parcels since 23 April. Full tracking is expected to be visible again from 4 May. |
Nepal (NP)
Date of alert:
| 6 May 2021 |
| Average delay:
| solved |
| Country:
| Nepal |
| Reason for service alert:
| Due to a COVID-19 outbreak, Nepal has closed its airport and we are currently not able to provide any services to Nepal. Nepal Post informs us that the airport will reopen again on 12 May. |
France (FR)
Date of alert:
| 8 March 2021 |
| Expected delay:
| Solved |
| Country:
| France |
| Reason for service alert:
| La Poste is still experiencing high parcel volumes in their network. Due to the measures taken in order to prevent further outbreak of Covid-19 they are not able to process all volumes within standard processing time. Delays can measure up to 5-7 days on top of the normal transit times. |
Canada (CA)
Date of alert:
| 30 April 2021 |
| Average delay:
| Solved |
| Country:
| Canada |
| Reason for service alert:
| For the coming two weeks we are unable to facilitate mail and parcel traffic to the Toronto Air Mail Unit (AMU) due to the outbreak of COVID-19 in the warehouse of Canadian Post. All volumes destined for Toronto will be sent to Montreal instead. |
Australia (AU)
Date of alert:
| 23 March 2021 |
| Average delay:
| solved |
| Country:
| Australia |
| Reason for service alert:
| Extreme weather conditions in Australia in particular for New South Wales (NSW) and Southern Queensland (QLD) have resulted in extensive flooding. Australia Post has limited delivery to the following postcodes:
In addition a number of post offices in the impacted areas are closed.
|
Indonesia (ID)
Date of alert:
| 16th of April 2021 |
| Expected delay:
| Solved |
| Country:
| Indonesia |
| Reason for service alert:
| Extreme weather conditions within Indonesia have resulted in extensive flooding. Because of this Pos Indonesia has limited delivery to the following postcodes: Kupang 850xx, Soe: 855xx, Atambua: 857xx, Maumere: 861xx, Ende: 863xx, Komodo: 867xx, Waingapu: 871xx |
Brazil (BR)
Date of alert:
| 23 March 2021 |
| Average delay:
| solved |
| Country:
| Brazil |
| Reason for service alert:
| Due to the critical COVID-19 situation in Brazil, the city of São Paulo has decreed an emergency 10-day holiday, from 26 March to 4 April 2021. During this time there will be very limited delivery of all mail and parcels Postcode areas impacted: 01000-000 to 05999-999 08000-000 to 08499-999. |
United States (US)
Date of alert:
| 8th of March 2021 |
| Average delay:
| solved |
| Country:
| United States |
| Reason for service alert:
| All offices of exchange in the US are open and processing well. We do however still experience delays in processing at the USPS nationwide due to the measures taken in order to prevent further outbreak of Covid-19. Delays can measure up between 7 to 14 days on top of normal transit times
Due to the impact of peak volumes and limited availability or capacity of our United States Postal Service entry points (at US airports), we are experiencing heavy delays on our shipments. Transit data shows that USPS is experiencing major backlogs in these entry points, resulting for some volumes to experience delays of 6 weeks or more. We are aware of the issues USPS is facing and where. We are working closely with USPS every day to get our shipments to the right entry points with the best capacity. While we are working hard to resolve this as quickly as possible, we are dependent on our partners. Unfortunately these delays affects both mail and parcel volumes. In addition to that we have noticed missing scans in the US, resulting in items frequently missing updates until they are sorted in the domestic centers of USPS |
Chile (CL)
Date of alert:
| 9 april 2021 |
| Average delay:
| Solved |
| Country:
| Chile |
| Reason for service alert:
| CorreosChile have informed us that, due to increasing COVID-19 cases, new restrictions have been implemented and Chile has closed its borders. Postal services will therefore be suspended until further notice. |
Moldova
Date of alert:
| 3 March 2022
|
| Average delay:
| solved |
| Region:
| Moldova
|
| Reason for service alert:
| Due to the war in Ukraine the Moldovan airspace is temporarily closed. Therefore we are experiencing delays in the delivery of mail and parcels to Moldova. |