International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you will find an overview of the current international service alerts that can affect the receipt and delivery of mail and parcels to and from abroad.

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If you have any questions concerning the International Service Alerts then please feel free to contact us.

General update COVID-19

In the Netherlands, the coronavirus is now more or less under control. However, many other countries are still facing severe challenges. As a result, strict corona measures remain in place. In many countries, steps have been taken to minimise physical contact when delivering mail and parcels. Recipients in these countries may no longer be required to sign for delivery, for instance. In addition, many countries around the world are taking measures that may affect the processing and delivery of mail and parcels.

This page provides current information per destination.

I’m expecting a delivery from abroad

In many parts of the world, the strict corona measures affect the delivery of mail and parcels. International deliveries may therefore take longer to arrive, especially mail from Asian countries, such as China. Are you currently expecting a letter or parcel from abroad? Then you may have to wait longer than expected.

I’ve sent a shipment abroad

The various measures and precautions taken to contain the coronavirus may negatively affect transit times. In certain countries, delivery may be suspended altogether, albeit temporarily.

The overview below provides information about disruptions that may affect international mail and parcel delivery.

More information on COVID-19 and PostNL

Current events

No delivery due to COVID-19 or other reasons

Australia (AU)

Date of alert:

4 July 2022, ongoing
Expected delay:

7-14 days

Region:
Australia

Reason for service alert:

Due to heavy floods we are experiencing delays in the delivery of mail and parcels to New South Wales. The most affected area is Sydney.

South Africa (ZAF)

Date of alert:

1 June 2022, ongoing
Expected delay:

12 days

Region:
South Africa

Reason for service alert

Update 29-06-2022: Unfortunately, the postal handling in Johannesburg has not resumed. This means that mail and parcels between 30 May and today are not yet delivered. 


Due to the relocation of a warehouse in Johannesburg there will be no postal handling between the 30th of May and the 10th of June. Therefore we expect a delay of 12 days for all types of mail and parcels to South Africa.

Portugal (PRT)

Date of alert:

25 May 2022, ongoing
Expected delay:

4-7 days

Region:
Portugal

Reason for service alert:

We are experiencing delays in the delivery of all types of mail and parcels to Portugal. We are in close contact with our partner Correios to find out more about the cause and the duration of the delay.

Honduras (HND)

Israel (ISR)

Russia (RUS)

Japan (JP)

Ukraine (UA)

Ireland (IE)

Solomon Islands (SI)

China (CN)

Spain (ES) - Canary Islands, Ceuta and Melilla

Canada (CA)

Australia (AU)

United States (US)

Afghanistan (AF)

Belarus (BY)

Romania (RO)

Turkmenistan (TM)

Solved

Australia (AU)

New Zealand (NZ)

Chile (CL)

Bulgaria (BGR)

Romania (RO)

United Kingdom (GBR)

Nicaragua (NI)

Greece (GR)

Portugal (PT)

Spain – Canary and Balearic Islands (ES)

Tonga (TO)

Australia (AU)

Peru (PER)

Saint Lucia (LCA)

Cayman Islands (KY)

Brazil (BRA)

Kuwait (KWT)

Indonesia

Japan (JP)

Ireland (IE)

Cayman Islands (CYM)

Kazakhstan (KZ)

Hong Kong (HKG)

Malaysia (MY)

Ireland (IE)

Moldova (MDA)

Greece (GR)

Italy (IT)

Thailand

Phlippines (PH)

Equatorial Guinea (GQ)

Germany, The United Kingdom and The Netherlands

Oman (OM)

Pakistan (PK)

Cambodia (KH)

Greece (GR)

United Kingdom (UK)

China (CN)

Cuba (CU)

Honduras (HN)

Canada (CA)

Jamaica (JM)

Peru (PE)

Bermuda (BM)

China (CN)

Greece (GR)

Thailand (TH)

United States (US)

Italy (IT)

Italy (IT)

Thailand (TH)

Bermuda (BM)

Belgium, Germany, Luxembourg, Switzerland and The Netherlands

New Zealand (NZ)

Poland (PL)

Lebanon (LB)

Sri Lanka (LK)

Israel and Palestinian Territories

Australia (AU)

France (FR)

Nepal (NP)

France (FR)

Canada (CA)

Australia (AU)

Indonesia (ID)

Brazil (BR)

United States (US)

Chile (CL)

Moldova