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Frequently Asked Questions

How long will it take to resolve my issue?

The time it takes to resolve your issue depends on the nature of your complaint and the type of product or service involved (for instance it normally takes more time to recover an international shipment than a domestic one). When a complaint is received, we will always give you an indication about the time it will take to resolve the issue. Questions sent via Twitter will be replied to within the hour, so you can always expect a prompt and relevant response. The time it takes to resolve your issue depends on the nature of your complaint. Please note that while you will always receive a reply to your initial complaint, we are not able to enter into correspondence in every case.

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