Frequently asked questions

Frequently asked questions about the increased transport surcharge for destinations outside of Europe

Do you send bulk mail or parcels to international destinations through a business account (Mijn PostNL) or through our API? As of August 1st, the transport surcharge for destinations outside Europe (Rest of World rate zone) will be increased.

General

Why do I have to pay a surcharge for shipments outside of Europe?

Until when will this surcharge apply?

How high is the transport surcharge?

Where on my invoice can I find how much I have paid in surcharges?

What if I do not agree to this surcharge?

Franking machine

Does this surcharge also apply to mail franked using a franking machine?

How will the surcharge for mail franked by a franking machine be invoiced?