Frequently asked questions

Shipment content missing or stolen

Are there items missing from your shipment? There are a couple of simple explanations:

Order consisting of multiple items

Some items may be in stock whereas others may be back-ordered, resulting in multiple shipments. In case of doubt, it is wise to check with the sender first.

International delivery

Import shipments containing prohibited goods or substances (e.g. explosives, flammables, drugs) may be seized - in whole or in part - by customs.

If you suspect something else is going on, please contact customer service using one of the contact options below.