Mail with track & trace not delivered

Go to track & trace or open the PostNL app on your phone. Enter the Track & trace code and zip code of the recipient. You usually receive the Track & trace code from the sender.

Are you the sender? You will find the track & trace code on the proof of shipment that you receive when you deliver your mail to a PostNL location.

We usually deliver mail with track & trace on the next delivery day (Monday to Saturday), but always within two delivery days. So there is a good chance that your mail will still be delivered.

Then you can contact the sender with our customer service. Our colleagues then look for a solution.

Are you the recipient? Then ask the sender to contact us.

Mail with track & trace includes the following types of mail:

• Registered mail
• Insured mail
• Payment on delivery
• Priority mail
• Letterbox-sized packet

Enter the track & trace code below and follow your mail item.