Frequently asked questions

My tracked mail has not been delivered

Try the following:

1. Check your delivery status

Visit our tracking page or open the PostNL app on your phone. Next, enter a tracking code and the recipient’s postcode. Usually a tracking code will be provided by the sender.

2. Did you send the item?

The tracking code is printed on the receipt (proof of posting) you get at the PostNL service point.

2. Transit times

Tracked mail is generally delivered the next day (Monday through Saturday) and always within the space of two days. So there is still a good chance the item will arrive after all.

3. Still no sign of your mail after two days?

If you are the sender, we kindly ask that you contact customer service (see contact options below), so we can find out what happened to your mail. If you are the recipient, please alert the sender immediately.

Track en trace PostNL

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