Frequently asked questions

My parcel is supposed to have been delivered, but it has not arrived

Let’s see if we can find out what’s going on:

Non-letterbox-sized parcels

Most likely you parcel has been delivered at a neighbor’s address, in which case the address should be written on the note left by the driver. Of course, it may also have been accepted by a housemate or family member.

Letterbox-sized parcels

Occasionally, items are scanned during delivery before finding their way to your mailbox. While this can be a bit confusing, it means your item may yet be delivered to you.

Still nog sign of your parcel after two days?

If you are the sender, we kindly ask that you contact customer service (see contact options below), so we can find out what happened to your parcel. If you are the recipient, please alert the sender immediately.

Contact us: