I don’t have a tracking code
Try the following:
- Usually the sender will provide a tracking code. In the case of an online purchase, you will receive a confirmation e-mail which should include a tracking code or a direct tracking link.
- If no tracking code is provided, you are advised to contact the sender.
Did you send the parcel?
- When you drop off your parcel (or registered mail) at a service point, you will get a receipt (which doubles as proof of posting) with a tracking code.
- If you purchase a shipping label from our website, you will receive a confirmation e-mail, which also contains a tracking code.