Frequently asked questions

Shipment not found in track & trace

Can't find your shipment in track & trace? Read some tips below.

Check whether you have entered the track & trace code correctly

  1. Enter the code without spaces
  2. Enter the postal code of the recipient (not the sender's)
  3. Check whether the destination country has been entered correctly
  4. In the case of a domestic shipment, the code usually starts with the number 3 and the letter S, followed by a number of letters and numbers. For example: 3SABCD1234567
  5. A 'non-home code' starts with KG, followed by a number of digits. For example: KG123456

Check our international track & trace website

Is it a shipment from (or to) abroad? Try to enter your track & trace code on our international track & trace website.

Still not found?

Then it looks like we have not yet received the shipment from the sender. In that case, we ask you to be patient and try again later.

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