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Frequently Asked Questions

I want to return a package, how do I do that?

There are two options for this: 

Option 1: Register the return with the webshop where you made your purchase. The webshop will then register the return shipment with us. The webshop will then send a PDF return label to you by e-mail. 

Option 2: The package already contains a return label to stick on your return shipment 

For both options, drop your return off at a PostNL location; you can then follow it via Track & Trace. Look in the Location Guide for the nearest PostNL location.

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