International Insured Mail

• Up to 500 euros compensation in the event of loss or damage 
• Proof of posting as standard 
• Addressee is required to sign for delivery 
• Fully trackable service*

Follow these steps to send your Insured Mail: 

1. Make sure your item meets the size and weight requirements:
   Max. size: 38 x 26.5 x 3.2 cm
   Min. size: 14 x 9 cm
   Max. weight: 2 kg 
2. Make sure that your item is addressed correctly
   To ensure speedy delivery, the receiver’s address should be clearly written on the envelope. Be sure to write a return address on the back of the envelope. This way we can return any undeliverable items to you.
   Please refer to address specifications per country. 
3. Add postage
   Frank your item using our special Service stamps. These are available at your local post office. Please note that you cannot use regular stamps to frank your item. 
4. Be sure to provide the required documentation
   For international deliveries outside the EU, you are required to fill out a customs form. Use a CN 22 form if the total value of your shipment is less than 425 euros. Otherwise a CN 23 form should be used.
5. Post your item at one of the 2,600 post offices

Required postage depends on the country of destination. 

Zone Europe 1: € 17.90 
Zone Europe 2: € 19.90
Outside Europe: € 23.90

You can check the delivery status of your mail at any time using our online tracking service.
For a delivery estimate, please refer to Delivery times cross border.

Online tracking is available for the following destinations. Even if tracking is unavailable for your destination, we are still able to deliver your mail.

We take the utmost care to ensure that your mail is delivered in perfect condition. Occasionally, however, items may be lost or damaged in transit. In the event of loss or damage, we kindly ask you to contact our customer service. Depending on the outcome of our investigation and item value, we will award compensation up to 500 euros.

Please note that in order to qualify for compensation, you will be required to show proof of posting.