How can I pre-alert new bulk mail?
Log in to Mijn PostNL using your e-mail address and password. Choose the option ‘Bulk Mail’, and then click bottom right on ‘Pre-alert new bulk mail’.
How can I select a product code for my bulk mail?
You can do this in 3 ways: enter the product, search within favourites and/or search for the right product. This also depends on the user options assigned to you by the Mijn PostNL administrator.
How can I finalise my bulk mail?
You can choose either to present it immediately or to pre-alert it. Choose present if you want to immediately present the bulk mail consignment that you’ve just created. The bulk mail consignment will then also be directly pre-alerted. Select pre-alert if, for instance, you wish to pre-alert another bulk mail consignment and present this later.
Consult the guidelines Pre-alerting bulk mail
Invoices and order confirmations
Where do I find the PDF of the order confirmation?
This is no longer available and has been replaced by a report that is identical in layout to the invoice usage overview. This report contains all invoiced and non-invoiced products and services that you have purchased.
I currently check my offers daily using the order confirmation PDF. Can I still do this?
You can use the new Order Confirmation report daily for this. Select the date of the orders you wish to check and the offered orders will be presented in a clear overview. You will also see immediately whether other services have been charged, such as the subscription for your PO Box.
In the former module I could see whether PostNL had made any amendments to my pre-alerted order. Where can I see this now?
You can see this in the Order Confirmation file. An X will be included in the final 5 columns if PostNL has amended something. If there is no X in these columns, the order will be invoiced as this was pre-alerted by you.
I get an error message when I request the report. What’s the reason for this?
It is possible that you have requested a period that is too long. The amount of data that needs to be retrieved can result in an error message. Try again, using a shorter period.
Consult the guidelines Downloading invoices and order confirmations
My overview of sent items disappeared. How can I view my sent items again?
Sent items from the old registered module will not be visible in the parcels & freight module. Would you like to see your send registered items? Your shipments of the last year are available in the track & trace module in Mijn PostNL.
Please note that this does not apply for items which are offered with a barcodebook sticker. Save your data from the past year by making an export of your shipments before the 12th of June. With this information you can find your track & trace data on www.internationalparceltracking.com or the track & trace option on postnl.nl/en/.
Where can I find the module for registered barcodebooks?
The adjusting and activating of barcodebooks is arranged in a separate module. Log in to Mijn PostNL using your e-mail address and password. Click on ‘send’ and then ‘registered’ to reach the ‘barcodebook’ shipping module. A P1700 order form needs to be created via the bulk mail module. The use of barcodebooks remains the same.
Please note: Pre-alerting barcodebook items is mandatory if you would like to use the bulk mail rate (domestic).
Do I still have to use the P1700 order form?
A P1700 order form is only required for registered items which have a barcodesticker and the franking method 'Post paid'. You need to create the P1700 in the bulk mail module.
If I click on the registered mail module, I enter the parcels & freight module. Is this correct?
As of June 2019 you can pre-alert registered items in the parcels & freight module. Are you using a barcodebook? This is arranged via a separate module. Log in to Mijn PostNL using your e-mail address and password. Click on ‘send’ and ‘registered’ to reach the ‘barcodebook’ shipping module.
Why is it that I can't select recipients for multiple destinations?
You can only enter multiple recipients at once for EU or Non-EU destinations. Recipients for the Netherlands, Belgium, Luxembourg and the United Kingdom must also be selected per destination. You can also use a file import, all destinations can be entered at once via a CSV file. Please refer to the step-by-step card 'import parcel shipment' for more information.
Why do I have to fill in customs information?
Are you sending registered items outside the EU? Filling in a customs form is required, this helps prevent unnecessary delays.
In the parcels & freight module the registered label is integrated with the needed customs information. In that case, using a separate customs form is not needed.
Do I still have to use the red sealbag?
Yes, for handing over a registered item (domestic or international) a red sealbag and/or mailbag with a red tiewrap is mandatory. Write down the barcode of the red sealbag and/or tiewrap for yourself. This could come in handy for questions about the status of your shipment.
Where can I find the proof of shipment?
You can consult the track & trace information and use it as proof of shipment. Downloading of a separate proof of shipment for registered items is not available anymore.
How can I import registered items?
As of June 2019 you can pre-alert registered items in the parcels & freight module. The parcels & freight module has a different function for importing files. Please refer to the step-by-step card 'import parcel shipment' for more information.
How can I pre-alert domestic registered items?
As of June 2019 you can pre-alert registered items in the parcels & freight module. Refer to the step-by-step card 'domestic registered' for more information.
How can I pre-alert international registered items?
As of June 2019 you can pre-alert registered items in the parcels & freight module. Refer to the step-by-step card 'international registered' for more information.