Vacature Functional Service Owner BIT CBS (ENG)

  • Den Haag
  • HBO/WO
  • IT - support
  • Professional
  • Geplaatst op 7-1-2022
Make a difference through bringing the end users, IT and the Business models of CBS closer while maintaining and improving the IT landscape for Cross Border Solutions. As Functional Service Owner your strong problem solving and communication skills and passion for IT, data and logistical processes are key to this success.

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Rutger Vos

Rutger Vos

Wat ga je doen?

As Functional Service Owner (FSO) you are responsible for a (group of) critical IT applications used in our international logistical processes. You are able to share knowledge about the applications and to link the applications to the business processes. You also will be the first point of contact for the end-user regarding complicated questions/request about the functions and possibilities of these applications. The focus of this job is ensuring continuity of these applications, maintaining them and also ensuring that they are used both effectively and efficiently by proactively providing advice. 


In this job you are part of an enthusiastic team in the Business IT department of Cross Border Solutions, the business unit of PostNL that provides international delivery solutions to businesses over 190 countries with 13 offices worldwide and circa 1,200 employees. Working at CBS is an adventure set in a corporate environment. This job is a rewarding opportunity that allows employees to develop professionally while working in a collaborative team. You will help us in realizing our ambition to create easy to use and easy to maintain applications to facilitate users (colleagues and customers) in their primary processes.



Responsibilities include: 
Recognizing and solving IT issues/ incidents in the application and analyzing data are one of your most important responsibilities. You also gather opportunities, bottlenecks and improvements, think along with colleagues about possible IT solutions and offer support with regards to configuring, acceptance testing, implementing and communicating the new releases of your applications. 


For your applications you make sure that you are in control of identity and access management, planning and executing configurations and also provide support and training to end users and help them to use these applications more effectively and efficiently. Furthermore, you are involved in various improvement projects by being part of multidisciplinary agile (IT, Spring or Supply chain) team where your role is translating the needs of key users into functional requirements and run activities. 

Onze ambitie

We want to be the favorite logistics company by delivering special moments every day. Our employees and customers are key. We are always looking for ways to be better.
You are an improvement driven, active teamplayer and interested in personal development and contribute to team development. Next to that, you are the linking pin towards the business, you advise on the impact on the application end-to-end and you are both clear in your  analyses, decision making and documentation in order to obtain the best result for our customers now and in the long term.


  • Bachelor’s degree or equivalent combination of education and experience. Internationally oriented work experience is preferred;
  • Proven affinity with IT (development and/or maintenance), data and logistical processes;
  • Excellent English and preferably also Dutch written and verbal communication skills;
  • Strong listening and analytical skills whilst remaining solution driven;
  • Collaborator with the drive to excel and take enjoyment in your work;
  • Available for fulltime (37 hours per week) and willing to work “out of hours” duty on rotation during festive end of year peak periods (SKNJ).

Wat bezorgen we jou?

  • A gross salary indication between € 3.758,- and max. € 5.179,- based on 37 hours a week (level 10 of the PostNL Collective Labor Agreement);
  • 25 vacation days and 8% holiday pay and attractive Pension benefits; 
  • A challenging position within a professional, dynamic and international organization in a fast-growing market;
  • Internal (online) training opportunities, personal and career development paths;
  • Laptop, mobile phone and compensation towards your travel costs. Read more about our remuneration package here;
  • Easy Public Transport commute to our PostNL office in the Hague. Flexibility and freedom to perform your job in and outside the office (e.g. working sometimes from home is an option). 



We are looking for a team player, who looks for ways to improve (applications and processes). You can make a difference by addressing and tackling problems and challenges in a positive manner and making sure they are really solved and communicated. Next to that, you are open to change and you are resilient (many and fast changes, reprioritizing when incidents occur) and you can translate concepts to practice and vice versa. 


  • 1. Sollicitatie

    Bedankt voor je sollicitatie! Je krijgt binnen vijf werkdagen een reactie van onze recruiter.
  • 2. Telefonisch contact

    Hebben we vragen over je CV of motivatie, dan bellen we je.
  • 3. Gesprekken

    Afhankelijk van de functie heb je één of meerdere gesprekken met onze recruiter, je toekomstige manager en directe collega’s. In verband met het coronavirus voeren we dit gesprek zoveel mogelijk online via video.
  • 4. Aanbieding

    Je ontvangt per e-mail een arbeidsvoorwaarden aanbod.
  • 5. Nieuwe baan

    Je ondertekent je contract digitaal. Welkom bij PostNL!