{"id":"root","name":"FAQ Wizard Boomstructuur","urlName":"FAQ%20Wizard%20Boomstructuur","categories":[{"id":"80620","name":"Consument","urlName":"Consument","categories":[{"id":"80732","name":"Pakketten","urlName":"Pakketten","categories":[{"id":"80622","name":"Status & bezorging","urlName":"Status%20%26%20bezorging","categories":[{"id":"80629","name":"Pakket nog niet bezorgd","urlName":"Pakket%20nog%20niet%20bezorgd","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":false,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/pakket-nog-niet-bezorgd.html"},{"id":"80775","name":"Niet thuis bij bezorging","urlName":"Niet%20thuis%20bij%20bezorging","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":false,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/niet-thuis-bij-bezorging.html"},{"id":"89964","name":"Bezorger gemist","urlName":"Bezorger%20gemist","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":false,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/niet-thuis-bij-bezorging.html"},{"id":"89963","name":"Pakket ophalen bij postkantoor","urlName":"Pakket%20ophalen%20bij%20postkantoor","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":false,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/kan-ik-een-pakket-dat-vandaag-bij-mij-is-aangeboden-al-afhalen.html"},{"id":"89965","name":"Handtekening voor ontvangst","urlName":"Handtekening%20voor%20ontvangst","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":false,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/wie-mag-tekenen-voor-ontvangst-van-een-pakket.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80740","name":"Versturen","urlName":"Versturen","categories":[{"id":"80741","name":"Bezorgduur","urlName":"Bezorgduur","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/bezorgduur-pakket.html"},{"id":"80760","name":"Douaneverklaring","urlName":"Douaneverklaring","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/pakket-buitenland\/moet-ik-een-douaneformulier-invullen.html"},{"id":"80811","name":"Tarieven","urlName":"Tarieven","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/tarieven\/pakket-versturen.html"},{"id":"80754","name":"Verzendvoorwaarden","urlName":"Verzendvoorwaarden","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/pakket-versturen\/wat-mag-ik-wel-en-niet-versturen.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80734","name":"Klacht","urlName":"Klacht","categories":[{"id":"80808","name":"Pakket heeft schade","urlName":"Pakket%20heeft%20schade","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/klacht\/mijn-post-of-pakket-is-beschadigd.html"},{"id":"80768","name":"Pakket niet bezorgd","urlName":"Pakket%20niet%20bezorgd","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/klacht\/mijn-post-of-pakket-is-niet-bezorgd.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80625","name":"Post","urlName":"Post","categories":[{"id":"99790","name":"Post versturen","urlName":"Post%20versturen","categories":[{"id":"80831","name":"Aangetekende post","urlName":"Aangetekende%20post","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/aangetekende-post-en-pakketten\/kan-ik-aangetekend-versturen-naar-een-postbus.html"},{"id":"80816","name":"Gebruik postzegels","urlName":"Gebruik%20postzegels","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/postzegels\/oude-postzegels-gebruiken.html"},{"id":"80829","name":"Locaties, brievenbussen en lichtingstijden","urlName":"Locaties%2C%20brievenbussen%20en%20lichtingstijden","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/locaties-brievenbussen\/waar-is-de-dichtstbijzijnde-brievenbus-of-postnl-locatie.html"},{"id":"80784","name":"Post versturen naar het buitenland","urlName":"Post%20versturen%20naar%20het%20buitenland","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/post-versturen\/hoe-verstuur-ik-post-naar-het-buitenland.html"},{"id":"80827","name":"Tarieven","urlName":"Tarieven","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/post-versturen\/wat-kost-het-versturen-van-post-naar-het-buitenland.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"99791","name":"Post ontvangen","urlName":"Post%20ontvangen","categories":[{"id":"80826","name":"Bezorgdagen","urlName":"Bezorgdagen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/post-ontvangen\/op-welke-dagen-wordt-post-bezorgd.html"},{"id":"99792","name":"Mijn post in de app","urlName":"Mijn%20post%20in%20de%20app","categories":null,"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/mijn-post\/wat-is-mijn-post.html"},{"id":"80809","name":"Postbezorging buitenland","urlName":"Postbezorging%20buitenland","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/post-versturen\/wanneer-wordt-mijn-post-bezorgd-in-het-buitenland.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80735","name":"Portokosten","urlName":"Portokosten","categories":[{"id":"80780","name":"Waarom portokosten?","urlName":"Waarom%20portokosten%3F","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/portokosten\/waarom-vragen-jullie-mij-als-ontvanger-om-portokosten-te-betalen.html"},{"id":"80736","name":"Bekijk uw poststuk","urlName":"Bekijk%20uw%20poststuk","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/portokosten\/welk-poststuk-portokaart.html"},{"id":"80782","name":"Betalen portokosten","urlName":"Betalen%20portokosten","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/portokosten\/portokosten-betalen.html"},{"id":"80832","name":"Berekening portokosten","urlName":"Berekening%20portokosten","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/portokosten\/hoe-worden-portokosten-berekend.html"},{"id":"80818","name":"Bezwaar maken","urlName":"Bezwaar%20maken","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/portokosten\/weigeren-portokosten.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80626","name":"Klacht","urlName":"Klacht","categories":[{"id":"80764","name":"Aangetekende post kwijt","urlName":"Aangetekende%20post%20kwijt","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/klacht\/mijn-post-of-pakket-is-niet-bezorgd.html"},{"id":"80627","name":"Beschadigde post","urlName":"Beschadigde%20post","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/klacht\/mijn-post-of-pakket-is-beschadigd.html"},{"id":"80628","name":"Overig","urlName":"Overig","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/klacht\/ik-heb-een-andere-klacht.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80774","name":"Doorsturen & bewaren","urlName":"Doorsturen%20%26%20bewaren","categories":[{"id":"81015","name":"Bewaarservice","urlName":"Bewaarservice","categories":[{"id":"81025","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/hoe-kan-ik-de-bewaarservice-aanvragen.html"},{"id":"81026","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/hoe-kan-ik-de-bewaarservice-annuleren.html"},{"id":"81027","name":"Hoe het werkt","urlName":"Hoe%20het%20werkt","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/hoe-werkt-de-bewaarservice.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80805","name":"Doorzendservice","urlName":"Doorzendservice","categories":[{"id":"81079","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/hoe-vraag-ik-de-doorzendservice-aan.html"},{"id":"81082","name":"Gegevens wijzigen","urlName":"Gegevens%20wijzigen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/gegevens-doorzendservice-wijzigen.html"},{"id":"81080","name":"Hoe het werkt","urlName":"Hoe%20het%20werkt","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/hoe-werkt-de-doorzendservice.html"},{"id":"81084","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/hoe-kan-ik-de-doorzendservice-annuleren.html"},{"id":"81083","name":"Tijdelijk adres","urlName":"Tijdelijk%20adres","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/dezelfde-achternaam-op-oude-adres.html"},{"id":"81081","name":"Wat het kost","urlName":"Wat%20het%20kost","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/wat-kost-de-doorzendservice.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"81017","name":"Nabestaandenservice","urlName":"Nabestaandenservice","categories":[{"id":"81232","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/nabestaandenservice\/hoe-vraag-ik-de-nabestaandenservice-aan.html"},{"id":"81233","name":"Verlengen","urlName":"Verlengen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/nabestaandenservice\/kan-ik-de-nabestaandenservice-verlengen.html"},{"id":"81234","name":"Wat het kost","urlName":"Wat%20het%20kost","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/nabestaandenservice\/wat-kost-de-nabestaandenservice.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"81020","name":"Postbus","urlName":"Postbus","categories":[{"id":"81239","name":"Dichtstbijzijnde postbuslocatie","urlName":"Dichtstbijzijnde%20postbuslocatie","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/postbus\/waar-is-de-dichtstbijzijnde-postbuslocatie.html"},{"id":"81238","name":"Factuur betalen","urlName":"Factuur%20betalen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/postbus\/hoe-betaal-ik-de-factuur-voor-mijn-postbus.html"},{"id":"81237","name":"Kennisgeving","urlName":"Kennisgeving","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/postbus\/er-ligt-een-kennisgeving-in-mijn-postbus-om-wat-voor-post-gaat-het.html"},{"id":"81241","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/postbus\/hoe-kan-ik-mijn-postbus-opzeggen.html"},{"id":"81240","name":"Volumebox","urlName":"Volumebox","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/postbus\/hoe-haal-ik-post-uit-de-volumebox.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"81016","name":"Verhuisservice","urlName":"Verhuisservice","categories":[{"id":"81035","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/verhuisservice\/hoe-kan-ik-de-verhuisservice-aanvragen.html"},{"id":"81077","name":"Bedrijven en instanties informeren","urlName":"Bedrijven%20en%20instanties%20informeren","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/verhuisservice\/kan-ik-bedrijven-en-instanties-informeren-over-mijn-verhuizing.html"},{"id":"81037","name":"Hoe het werkt","urlName":"Hoe%20het%20werkt","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/verhuisservice\/hoe-werkt-de-verhuisservice.html"},{"id":"81078","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/verhuisservice\/hoe-kan-ik-de-verhuisservice-annuleren.html"},{"id":"81036","name":"Verlengen","urlName":"Verlengen","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/verhuisservice\/kan-ik-de-verhuisservice-verlengen.html"},{"id":"81506","name":"Wat het kost","urlName":"Wat%20het%20kost","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":false},"answerUrl":"\/klantenservice\/vragen\/verhuisservice\/wat-kost-de-verhuisservice.html"}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":""},{"id":"80624","name":"Zakelijk","urlName":"Zakelijk","categories":[{"id":"80751","name":"Pakket","urlName":"Pakket","categories":[{"id":"80783","name":"Status & bezorging","urlName":"Status%20%26%20bezorging","categories":[{"id":"80835","name":"Pakket volgen","urlName":"Pakket%20volgen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/pakket-nog-niet-bezorgd.html"},{"id":"81573","name":"Niet thuis bij bezorging","urlName":"Niet%20thuis%20bij%20bezorging","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/status-en-bezorging-pakket\/niet-thuis-bij-bezorging.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80752","name":"Online Verzendservice","urlName":"Online%20Verzendservice","categories":[{"id":"80807","name":"Jaarvolumekorting","urlName":"Jaarvolumekorting","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/online-verzendservice\/voordeel-van-online-verzendservice.html"},{"id":"80753","name":"Verzendklaar maken","urlName":"Verzendklaar%20maken","categories":null,"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/online-verzendservice\/moet-ik-zelf-een-adreslabel-op-mijn-pakket-plakken-als-ik-de-online-verzendservice-gebruik.html"}],"contactOptions":{"chat":true,"facebook":false,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"81637","name":"Versturen","urlName":"Versturen","categories":[{"id":"81638","name":"Tarieven","urlName":"Tarieven","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/tarieven\/pakket-versturen.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"81659","name":"Klacht","urlName":"Klacht","categories":[{"id":"81661","name":"Pakket heeft schade","urlName":"Pakket%20heeft%20schade","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/klacht\/mijn-post-of-pakket-is-beschadigd.html"},{"id":"81660","name":"Pakket niet bezorgd","urlName":"Pakket%20niet%20bezorgd","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/klacht\/mijn-post-of-pakket-is-niet-bezorgd.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80756","name":"Post","urlName":"Post","categories":[{"id":"80791","name":"Frankeermachine","urlName":"Frankeermachine","categories":[{"id":"80819","name":"Emergency upload","urlName":"Emergency%20upload","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/frankeermachine\/extra-tegoed-aanvragen.html"},{"id":"80830","name":"Frankeerlimiet structureel wijzigen","urlName":"Frankeerlimiet%20structureel%20wijzigen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/frankeermachine\/waar-kan-ik-online-mijn-frankeermachine-opwaarderen.html"},{"id":"80822","name":"Niet gebruikt frankeertegoed","urlName":"Niet%20gebruikt%20frankeertegoed","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/frankeermachine\/vergoedt-PostNL-misdrukken-en-niet-gebruikte-afdrukken-van-de-frankeermachine.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"81672","name":"Klacht","urlName":"Klacht","categories":[{"id":"81674","name":"Bezorger of bezorging","urlName":"Bezorger%20of%20bezorging","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"81546","name":"Portokaart","urlName":"Portokaart","categories":[{"id":"81555","name":"Berekening portokosten","urlName":"Berekening%20portokosten","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/hoe-worden-portokosten-berekend.html"},{"id":"81556","name":"Betalen portokosten","urlName":"Betalen%20portokosten","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/portokosten-betalen.html"},{"id":"81554","name":"Controleren portokaart","urlName":"Controleren%20portokaart","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/welk-poststuk-portokaart.html"},{"id":"82043","name":"Portincident op factuur","urlName":"Portincident%20op%20factuur","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/wat-betekent-de-regel-portincident-op-mijn-factuur.html"},{"id":"81552","name":"Reden portokaart","urlName":"Reden%20portokaart","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/waarom-vragen-jullie-mij-als-ontvanger-om-portokosten-te-betalen.html"},{"id":"81557","name":"Weigeren portokosten","urlName":"Weigeren%20portokosten","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/weigeren-portokosten.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80757","name":"Tarieven","urlName":"Tarieven","categories":[{"id":"80834","name":"BTW","urlName":"BTW","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/tarieven\/zijn-postzegels-belast-met-btw.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80785","name":"Verzendklaar maken","urlName":"Verzendklaar%20maken","categories":[{"id":"80815","name":"Aanbieden partijenpost","urlName":"Aanbieden%20partijenpost","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/post-versturen\/hoe-bied-ik-mijn-partijenpost-aan.html"},{"id":"80802","name":"Hoe het werkt","urlName":"Hoe%20het%20werkt","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/post-versturen\/hoe-verstuur-ik-mijn-post-via-partijenpost.html"},{"id":"80817","name":"Vormgeving postzending","urlName":"Vormgeving%20postzending","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80737","name":"Zakelijke diensten","urlName":"Zakelijke%20diensten","categories":[{"id":"80777","name":"Antwoordnummer","urlName":"Antwoordnummer","categories":[{"id":"80839","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/antwoordnummer\/antwoordnummer-aanvragen.html"},{"id":"80799","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/antwoordnummer\/antwoordnummer-opzeggen.html"},{"id":"80825","name":"Kosten totaal","urlName":"Kosten%20totaal","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/antwoordnummer\/speciale-tarieven-bij-meer-dan-honderd-poststukken.html"},{"id":"80792","name":"Verbruik inzien","urlName":"Verbruik%20inzien","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/antwoordnummer\/verbruik-inzien-antwoordnummer.html"},{"id":"80778","name":"Vormgeving postzending","urlName":"Vormgeving%20postzending","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/antwoordnummer\/hoe-maak-ik-een-goede-antwoordkaart.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80765","name":"Bewaarservice","urlName":"Bewaarservice","categories":[{"id":"80772","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/hoe-vraag-ik-de-zakelijke-bewaarservice-aan.html"},{"id":"80801","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/zakelijke-bewaarservice-beeindigen.html"},{"id":"80766","name":"Hoe het werkt","urlName":"Hoe%20het%20werkt","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/wat-is-de-zakelijke-bewaarservice.html"},{"id":"80837","name":"Verlengen","urlName":"Verlengen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/bewaarservice\/hoe-kan-ik-de-zakelijke-bewaarservice-verlengen.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80738","name":"Doorzendservice","urlName":"Doorzendservice","categories":[{"id":"80739","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/hoe-kan-ik-de-zakelijke-doorzendservice-aanvragen.html"},{"id":"80820","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/kan-ik-de-zakelijke-doorzendservice-opzeggen-of-stopzetten.html"},{"id":"80836","name":"Verlengen","urlName":"Verlengen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/doorzendservice\/hoe-kan-ik-de-zakelijke-doorzendservice-verlengen.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80762","name":"Haal- en Brengservice","urlName":"Haal-%20en%20Brengservice","categories":[{"id":"80821","name":"(tijdelijk) stopzetten","urlName":"(tijdelijk)%20stopzetten","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/haal-en-brengservice\/haal-en-brengservice-tijdelijk-stopzetten.html"},{"id":"80812","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/haal-en-brengservice\/bedrijfspost-laten-ophalen-of-brengen.html"},{"id":"80814","name":"Meer volume","urlName":"Meer%20volume","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/haal-en-brengservice\/meer-volume-haalservice.html"},{"id":"80838","name":"Wijzigen","urlName":"Wijzigen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/haal-en-brengservice\/haal-en-brengservice-wijzigen.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80746","name":"Postbus","urlName":"Postbus","categories":[{"id":"80793","name":"Aanvragen","urlName":"Aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/postbus\/kan-ik-direct-een-postbus-aanvragen.html"},{"id":"80747","name":"Opzeggen","urlName":"Opzeggen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/postbus\/hoe-kan-ik-mijn-zakelijke-postbus-opzeggen.html"},{"id":"80781","name":"Locatie verhuizing","urlName":"Locatie%20verhuizing","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/postbus\/wat-gebeurt-er-met-mijn-postbus-als-ik-ga-verhuizen.html"},{"id":"80800","name":"Overdracht","urlName":"Overdracht","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/postbus\/kan-ik-mijn-postbuscontract-overdragen-aan-iemand-anders.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80770","name":"Hulpmiddelen","urlName":"Hulpmiddelen","categories":[{"id":"80771","name":"Bestellen hulpmiddelen","urlName":"Bestellen%20hulpmiddelen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/hulpmiddelen\/online-hulpmiddelen-bestellen.html"},{"id":"80828","name":"Downloaden orderformulier","urlName":"Downloaden%20orderformulier","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/hulpmiddelen\/orderformulieren-partijenpost.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80761","name":"Klacht","urlName":"Klacht","categories":[{"id":"80841","name":"Indienen","urlName":"Indienen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80749","name":"Factuur","urlName":"Factuur","categories":[{"id":"80758","name":"Betalingen","urlName":"Betalingen","categories":[{"id":"80759","name":"BTW","urlName":"BTW","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/welk-btw-tarief-betaal-ik-voor-jullie-diensten.html"},{"id":"80776","name":"Herinnering ontvangen en betalen","urlName":"Herinnering%20ontvangen%20en%20betalen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/waarom-betalingsherinnering-ontvangen.html"},{"id":"81525","name":"Herinnering ontvangen maar al betaald","urlName":"Herinnering%20ontvangen%20maar%20al%20betaald","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/waarom-betalingsherinnering-ontvangen.html"},{"id":"80833","name":"Rentefactuur ontvangen en betalen","urlName":"Rentefactuur%20ontvangen%20en%20betalen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/waarom-krijg-ik-een-rentefactuur.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80750","name":"Correctie","urlName":"Correctie","categories":[{"id":"80767","name":"Correctiefactuur niet ontvangen","urlName":"Correctiefactuur%20niet%20ontvangen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/ik-heb-al-wel-een-creditering-maar-nog-geen-correctiefactuur.html"},{"id":"80795","name":"Terugbetaling niet ontvangen","urlName":"Terugbetaling%20niet%20ontvangen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/wanneer-stort-u-de-correctie-of-creditering-terug.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80788","name":"Klacht","urlName":"Klacht","categories":[{"id":"80789","name":"Factuur niet ontvangen","urlName":"Factuur%20niet%20ontvangen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/kan-ik-een-kopie-van-de-factuur-ontvangen.html"},{"id":"80813","name":"Factuur onjuist","urlName":"Factuur%20onjuist","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80803","name":"Pakketten","urlName":"Pakketten","categories":[{"id":"80823","name":"Niet aangeboden pakketten","urlName":"Niet%20aangeboden%20pakketten","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/ik-heb-de-order-op-de-factuur-niet-aangeboden.html"},{"id":"80804","name":"Toeslag","urlName":"Toeslag","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/facturen-en-betalen\/wat-betekent-de-regel-toeslag-handmatige-verwerking-op-mijn-factuur.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80769","name":"Zelfservice betalen portkosten","urlName":"Zelfservice%20betalen%20portkosten","categories":[{"id":"81509","name":"Portincident ontvangen","urlName":"Portincident%20ontvangen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/wat-betekent-de-regel-ontvangen-onderfrankering-op-mijn-factuur.html"},{"id":"80806","name":"Portincident op factuur","urlName":"Portincident%20op%20factuur","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/portincident-op-mijn-factuur.html"},{"id":"81508","name":"Poststuk portincident","urlName":"Poststuk%20portincident","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/portokosten\/welk-poststuk-portokaart.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"80742","name":"Mijn PostNL","urlName":"Mijn%20PostNL","categories":[{"id":"80743","name":"Account aanmaken","urlName":"Account%20aanmaken","categories":[{"id":"80797","name":"Aanmelden Mijn PostNL","urlName":"Aanmelden%20Mijn%20PostNL","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/mijn-postnl\/hoe-kan-ik-me-aanmelden-voor-mijn-postnl.html"},{"id":"80794","name":"Klantnummer aanvragen","urlName":"Klantnummer%20aanvragen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/mijn-postnl\/hoe-kan-ik-een-klantnummer-aanvragen.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""},{"id":"81728","name":"Klantgegevens","urlName":"Klantgegevens","categories":[{"id":"81729","name":"Wijzigen","urlName":"Wijzigen","categories":null,"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":"\/klantenservice\/vragen\/mijn-postnl\/hoe-kan-ik-mijn-klantgegevens-aanpassen.html"}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":true,"facebook":true,"mail":true,"phone":true,"schrijven":true,"twitter":true,"whatsapp":true},"answerUrl":""}],"contactOptions":{"chat":false,"facebook":false,"mail":false,"phone":false,"schrijven":false,"twitter":false,"whatsapp":false},"answerUrl":"root"}