Yource acquires Cendris from PostNL
The Hague, the Netherlands, 17 December 2020 – Yource and PostNL today announced that they have signed a purchase agreement for Yource’s acquisition of Cendris, a subsidiary of PostNL. The transaction, of which financial details have not been disclosed, is expected to be completed in the first quarter of 2021.
Specialising in customer contact and employing over 3,000 people in more than 10 locations, Cendris serves a wide variety of clients and leading brands, including PostNL.
Robin Jansen, CEO of Yource, said: “The acquisition of Cendris is the next step in scaling up our operations and fostering further growth and technological development. We’re delighted to welcome Cendris people on board at Yource and look forward to the additional added value and expertise they'll be bringing to our customers.”
Pim Berendsen, CFO of PostNL, commented: “By further focusing on our core activities, we enhance PostNL’s transformation into the Benelux area’s favourite logistics supplier for post and e-commerce. The takeover by Yource should help Cendris achieve its own growth ambitions, offering even brighter future prospects to both Cendris employees and clients. Cendris’ relationship with PostNL will change but continue. As one of Cendris’ clients, we’ll continue to count on the same quality and service we’ve come to expect over the years.”
After completion of the transaction, Cendris will continue under the Yource name in the course of 2021.
Yource is market leader for customer contact services in the Benelux region. Through a unique combination of customer contact services in the areas of recruitment, insourcing, outsourcing, nearshoring and offshoring, Yource is able to take on organisations’ total customer contact value chains. The company has presence in five countries, with over 9,000 people, and generates a turnover of more than €170 million. Dutch investment company Parcom and Yource’s shareholders have recently signed a purchase agreement on the entering of Parcom as a majority shareholder in Yource. Belgian investment fund KeBeK and Yource’s management team will continue to be shareholders in the new company. For more information about Yource, go to www.yource-group.com.
We are PostNL, the mail and logistics solutions provider for all. With our mail and parcel deliverers who get everywhere, our 5,500 PostNL locations, 11.000 mail boxes and 517 automated parcel lockers, we are always nearby. We aim to be our customers’ favourite deliverer by making it as easy as possible for them to send and receive parcels and letters. Our over 35,000 people are right at the heart of society. On weekdays, we deliver an average 1.1 million parcels and 7.4 million letters across the Benelux region. Our focus is on quality for our customers, creating opportunities for our people and adding value for our stakeholders through growth, digitalisation and sustainability initiatives.
We optimise and support our physical networks by using smart digital solutions and launching new propositions that create value for our customers. We build long-lasting working relationships by acting as a good employer and client for everyone who works for and with us. To make our deliveries as sustainable as possible, we cover a lot of kilometres on foot or by bicycle or e-bike, provide innovative city logistics, use cleaner fuels, and use electric vans and light electric trucks. PostNL NV is a listed company with revenues of €3.1 billion in 2022, 61% of this derived from e-commerce. We provide deliveries of mail and parcels, logistics solutions for e-commerce, and cross-border solutions.