All about cookies

What are cookies?

Do you visit a PostNL website or use our app? Then we use cookies. These are small text files that we store on your computer, phone or tablet. The information contained in these files allows us to recognise you when you revisit our website at a future date. For example, we remember your login details and which language you have set, so we will be able to help you better and faster next time. 

In addition to cookies, there are other technologies that we use to store and read information on your computer, tablet or mobile phone. An example of this is local storage. Since this works in a similar way, we will also refer to them as 'cookies' for the sake of convenience. We use various technologies for placing cookies, such as Javascript and tracking pixels. In our app, we use software development kits (SDKs).

No cookies?

Would you prefer us not to store information about you and your device settings? In that case, you can change this yourself. The changes you make for the website do not automatically apply to our app and vice versa. You will have to set them separately.

Change cookie settings for website

Change your cookie settings

Changing your cookie settings for PostNL app

  1. Open the app 
  2. Select 'Service' 
  3. Select 'Cookie settings' 
  4. Adjust your preferences

Deleting cookies

You can delete cookies in your internet browser, for example in Google Chrome, Internet Explorer or Safari. You can also set your Internet browser to receive a notification when a website uses cookies. You can then decide each time whether you want to give permission for this. Do you want to know more about this? Then use the help function in your browser.

What do we use cookies for?

We use cookies for various purposes. On this page you can read what the cookies do and what companies they come from. For some types of cookies we engage other organisations, for example Google. In that case, we refer to that company's website for more information. 

Please note that we do our best to keep the list of these organisations as up to date as possible. However, cookies may be placed by a company that is not listed. In this case, please contact our customer service. Then we will adjust the overview on this page.

1. Functional: to ensure that our websites and app work properly

2. Analytical: to measure your use of our websites and app

3. PostNL recommendations: to give you personal advice

4. Advertising cookies: to tailor advertisements to your interests

Click here to read the full cookie overview of PostNL

This cookie statement is a translation of the Dutch document. In the event of discrepancies, the Dutch version takes precedence.