Message from Herna Verhagen

The impact of Covid-19 surpassed our imagination. It affected us all, both in our private lives and at work. Our primary focus during the year was on ensuring that everyone at PostNL and working for PostNL had a safe and healthy work environment. And thanks to the dedication and focus of our people, and the resilience of our business in these challenging circumstances, we were able to play a vital role in society, creating value for our key stakeholders: customers, consumers, employees, shareholders and society at large.