About us

Get to know PostNL

Everyone knows PostNL, but what kind of company are we really? Take a look at CEO Herna Verhagen’s word of welcome and read more about our people, facts and figures, the way we work and how we realise our ambitions.

Wij zijn PostNL

We are PostNL

We are the essential link between senders and receivers. We are a company with three divisions, 46,000 employees and over ten networks across thirteen countries. Get introduced to our company.

Read more about PostNL

Onze verhalen

Our stories

We always make the best connections. Between senders and receivers. Between customers and our thousands of mail and parcel deliverers. Between a familiar past and a solid future full of promises. How we do this exactly, you can read in our stories.

Read our stories

Hoe we werken

Our organisation

We deliver millions of letters and parcels every year, we offer customised logistics solutions and we devise services that take us and our customers further. Our networks – in the Benelux and beyond those borders – are an important foundation for our services.

Discover how we work

Our people

If it weren’t for our people, there would be no PostNL. That is why we foster a work environment that makes our employees feel at home and gives them the opportunity to grow and develop.

Corporate responsibility

We have an impact on the world around us, and we take our responsibility for our people, the environment and society seriously.

Annual Review 2016

What did we achieve in 2016 and how this will help us realise our ambition for 2020? Here you’ll find a clear overview of our strategy, stories of our employees and the download of our Annual Report.

Growth and innovation

The enormous growth of e-commerce, societal changes like an ageing population and individualism and the rise of new technologies offer PostNL opportunities for growth and innovation.

Our governance

Our Board of Management is responsible for determining and implementing our strategy. The Supervisory Board monitors and advises.

Market and regulation

The key legislation for our activities is the Dutch Postal Act 2009. This Act sets the requirements for the Universal Service Obligation. We’re also subject to other regulations, both national and international.


We are committed to fairness and transparency in all our business activities. The integrity program is embedded in our Business Principles. You’ll find the guidelines, procedures and group policies here.


We have been delivering your mail for more than 200 years, in the Netherlands and abroad. For a long time, PostNL was the only postal company in the Netherlands.