Customer Service

How can we help you?

Are you maybe looking for this?

Corona and our deliveries

Deliveries of post, parcels and other shipments in these difficult times are important for society. We will therefore continue with deliveries as long as it is safe, taking care to do so responsibly.

Read more

When can I expect my delivery?

You can follow your parcel’s progress with track & trace (also available in the PostNL app). Simply enter a tracking code and the recipient’s postcode.

Read more

I have not received my delivery yet

Visit our tracking page or open the PostNL app on your phone. Next, enter a tracking code and the recipient’s postcode. Usually a tracking code will be provided by the sender.

Read more

Is your question about something else?