Due to extreme demand our customer service can only respond to urgent queries (i.e. express or healthcare deliveries, funeral cards) at the moment. While we are doing everything we can to deliver your parcel on time, there may be some delays. Keep an eye on our tracking page for updates.

Customer Service

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Corona and our deliveries

Deliveries of post, parcels and other shipments in these difficult times are important for society. We will therefore continue with deliveries as long as it is safe, taking care to do so responsibly.

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When can I expect my delivery?

You can follow your parcel’s progress with track & trace (also available in the PostNL app). Simply enter a tracking code and the recipient’s postcode.

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I have not received my delivery yet

Visit our tracking page or open the PostNL app on your phone. Next, enter a tracking code and the recipient’s postcode. Usually a tracking code will be provided by the sender.

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