Customer Service

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When will my parcel be delivered?

You will always find the latest information about your package on track & trace (also available in the PostNL app).

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Parcel not delivered

Check the status of your parcel and get advice on what to do if your parcel has not been delivered.

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Not at home during delivery

Read what to do if you know you won't be at home during the delivery moment or if you have missed the deliverer.

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