Customer Service

The most frequently asked questions

First select the subject of your question below. We try to answer your questions as best we can. Can't find the answer? Our employees are happy to help you.

When can I expect my delivery?

You can follow your parcel’s progress with track & trace (also available in the PostNL-app). Simply enter a tracking code and the recipient’s postcode.

I have not received my delivery yet

Check the status of your package and get advice based on what to do if your package has not been delivered.

Not at home during delivery

See what to do if you already know you're not at home or if you missed your delivery.