Customer Service

For all your questions and complaints

Do you wish to report missing or damaged mail, or do you have a question or comment? Please contact our Customer Service via one of the contact options below.

Frequently asked questions

1. What will happen with my complaint?

2. How long will it take to resolve my issue?

3. How long should I wait before reporting a shipment as missing?

4. When is a shipment considered missing?

5. What is the time limit for reporting a missing shipment?


We are here to help you


For all your consumer questions and comments



Ask your question via @PostNL and receive a reply within four hours.

Write to us

Send your question or complaint to:
Postbox 99180
8900 NA Leeuwarden

Business customers

For registered customers or business customers who have a question about our products and services

Write to us

Send your question or complaint to:
Postbox 19100
2500 CC The Hague

For consumers

0900 0990 (local rate)
Mon - Fr from 08:30 to 20:00
Sat from 09:00 to 16:00
*For residents of the Netherlands only

Business customers

088 868 68 68 (local rate)
Mon - Fr from 08:00 to 19:00