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Frequently asked questions

Frequently asked questions

When will my parcel be delivered?
When do I pay customs clearance costs?
What is an EMS shipment?
Non-receipt of parcel or mail from abroad
Objecting to customs clearance costs
Use of stamps abroad (Europe and World)
Sending mail abroad
Package or post returned to a foreign country
Which customs form do I need?

International shipments

Select a frequently asked question about international shipments

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