Frequently asked questions

Which customs form do I need?

Are you sending a parcel to a country outside the EU? Then you will always need a customs form: a CN22 or CN23. Here you can fill in information about the goods you are sending. If you frank online, you will automatically receive the correct form. Are you going directly to a PostNL point? Then we will provide you with one. It is not only compulsory for goods in a parcel. A customs form is also obligatory when sending a letter with goods. Think for example of a pen or a key ring. Based on the completed form, customs will determine whether you have to pay import duties. The CN23 form requires more information than a CN22 form.

CN22 form

You must use this form if you are sending any of these mail items:
  • Letter up to and including 2 kg
  • Registered letter up to and including 2 kg
  • Parcel without track & trace up to and including 2 kg
  • Bulk mail (parcels) abroad up to and including 2 kg

CN23 form

Use this form if you are sending any of these mail items:
  • Letter with insured service up to and including 2 kg
  • Parcel with insured service up to and including 20 kg
  • Parcel up to 20 kg
  • Parcel registered up to 20 kg

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