What we do about accessibility
Contact your way
Do you have a question? Our digital colleague Daan can often give you an immediate answer. Do you still want to speak to a real colleague? Just tell Daan and he'll forward you.
Easy-to-use apps
Even if you are visually impaired or blind, you can use our app. For example, you can enlarge the text and let the screens read aloud.
Delivered where you want it
Do you want us to deliver your packages to a PostNL point in the area? Or do you prefer to receive them at home? And where can your package go when you're not at home? You decide it all by yourself.
The delivery person for everyone
We want you to be able to send and receive your mail and packages easily. Even if you have a disability or are just a little older. That's why we research how we can make our products and services more accessible every day. Online, at the door, and at our PostNL points. Together, we make things better every day!