Frequently asked questions

Missed delivery

If we are unable to complete delivery, we’ll leave you a note and drop off your parcel at a neighbor’s address or pick-up point. Enter the ‘missed delivery' code below to find out where you can pick up your parcel.Parcels that are not collected within seven days will be returned to sender.

Undeliverable parcels

Parcels that are not collected within seven days will be returned to sender.