International Service Alerts

Circumstances which can influence the transit time of your international mail.

Below you will find an overview of the current international service alerts that can affect the receipt and delivery of mail and parcels to and from abroad.

Do you want to be informed about delays or do you have questions concerning the international service alerts? Register for updates or contact us.

Current events

No delivery

Date of alert:

4 February 2022, ongoing
Expected delay:

Unknown, no delivery possible at this moment

Region:
Worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.


Afghanistan, Bhutan, North Korea, Laos, Sudan, South-Sudan, Syria, Timor-Leste, and Yemen.

Germany (DE)

Date of alert:

7 June 2023, ongoing
Expected delay:

1 - 2 days

Region:Germany
Reason for service alert:

Due to a public holiday in Germany on the 8th of June, we expect delays in the delivery of mail and parcels to Germany.

France (FR)

Date of alert:

1 June 2023, ongoing
Expected delay:

2 - 4 days

Region:France
Reason for service alert:

Update 07-06-2023: The delays to Toulouse are solved. But we are still experiencing a delay of 4 days to Nice, Nantes and Marseille.

Due to technical and transport issues at our partner Colis Prive we are experiencing delays in the delivery of parcels to Toulouse, Nice and Marseille.

Philippines (PH)

Date of alert:

31 May 2023, ongoing
Expected delay:

1 - 2 weeks

Region:Philippines
Reason for service alert:

Due to a fire that devastated the Manila Central Post Office we are experiencing delays in the delivery of mail and parcels to the Philippines.

Mexico (MX)

Date of alert:

22 May 2023, ongoing
Expected delay:

1 - 2 weeks

Region:Mexico
Reason for service alert:

Due to transportation issues within the Mexican post network at the airport and backlogs created by the closure of the airport on May the 20th we are experiencing delays in the delivery of mail and parcels to Mexico. 

Congo (CD)

Date of alert:

22 May 2023, ongoing
Expected delay:

1 - 2 weeks

Region:Congo
Reason for service alert:

Due to heavy floods we are experiencing delays in the delivery of mail and parcels to Congo. 

Italy (IT)

Date of alert:

22 May 2023, ongoing
Expected delay:

1 - 5 days

Region:Italy
Reason for service alert:

Due to extreme weather conditions we are experiencing delays in the delivery of mail and parcels to Italy. The most affected areas are Forli, Ancona, Bologna, Cesena, Ravenna, Feanza, Modena and Pesaro Urbino. 

Chile (CL)

Date of alert:

16 May 2023, ongoing
Expected delay:

No delay

Region:Chile
Reason for service alert:

Due to IT issues at our partner in Chile we are currently not able to provide all tracking information for items to Chile.

Saudi Arabia (SA)

Date of alert:

5 May 2023, ongoing
Expected delay:

1 - 2 weeks

Region:Saudi Arabia
Reason for service alert:

Due to lack of processing capacity at Saudi Post we are experiencing delays in the delivery of mail and parcels to Saudi Arabia. In addition, items are not always processed with the first in, first out principle.

Canada (CA)

Date of alert:

27 April 2023, ongoing
Expected delay:

1 - 3 days

Region:Canada
Reason for service alert:

Due to backlogs at customs in Canada we are experiencing delays in the delivery of mail and parcels to Toronto and to the area around Toronto. In addition, the tracking information in track & trace is not always up to date.



Sudan (SS)

Date of alert:

18 April 2023, ongoing
Expected delay:

1 - 3 days

Region:
Sudan
Reason for service alert:

Due to transport issues, we are currently not able to deliver mail and parcels to South Sudan.

South Sudan (SS)

The Czech Republic (CZ)

Norway (NO)


Argentina (AR)

Belgium (BE)

Vanuatu (VU)

Saint Lucia (LC)

Turkey (TR)

United Kingdom (UK)

Tonga (TON)

Russia (RUS)

Japan (JP)

Ukraine (UA)

Australia (AU)

Ireland (IE)

Afghanistan (AF)

Belarus (BY)

Solved

India (IN)

Date of alert:

13 April 2023, solved
Expected delay:

Solved

Region:India
Reason for service alert:

Due to IT issues at our partner in India we are currently not able to provide all tracking information (e.g., delivery confirmation) for items to India.

Romania (RO)

Date of alert:

4 February 2022, solved.
Expected delay:

Solved

Region:Romania
Reason for service alert:

Due to IT issues at our partner in Romania we are currently not able to provide all tracking information for items to Romania.

Italy (IT)

Date of alert:

4 February 2022, solved
Expected delay:

Solved

Region:Italy
Reason for service alert:

Update 21-04-2023: Due to a national strike on the 21st of April we expect delays in the delivery of mail and parcels to Italy.

Due to a national strike in Italy we expect delays in the delivery of parcels to Italy.

United Kingdom (UK)

Date of alert:

5 may 2023, solved
Expected delay:

Solved

Region:United Kingdom
Reason for service alert:

To mark the coronation of King Charles III, Monday 08 May 2023 is a public holiday in the United Kingdom. Due to this public holiday we expect delays in the delivery of mail and parcels to the United Kingdom.

Israel (ISR)

Date of alert:

23 March 2022, solved
Expected delay:

Solved

Region:Israel
Reason for service alert:

Due to a reduced number of flights we are currently experiencing delays in the delivery of mail and parcels to Israel.

Update 11-01-2023: Due to a reduced number of flights, staff shortages and higher volumes, the Israeli post office has a backlog in the processing of mail and parcel. It is expected that the backlog will be cleared within a few weeks.

Update 13-04-2023: Due to a cyber-attack at our partner in Israel we are currently not able to provide all tracking information (e.g., delivery confirmation) for items to Israel.

Mexico (MX)

Date of alert:

31 March 2023, solved
Expected delay:Solved
Region:Mexico
Reason for service alert:

Due to limited flight capacity we are experiencing delays in the delivery of mail and parcels to Mexico.


New Zealand (NZ)

Date of alert:

20 Januari 2023, ongoing
Expected delay:

3-5 days

Region:New Zealand
Reason for service alert:

Due to COVID-19 restrictions, we are experiencing delays in the delivery of mail and parcels to New Zealand.

15-02-2023: Due to storm Gabrielle we are experiencing delays in the delivery of mail and parcels to the Auckland region in New Zealand.

Update 30-01-2023: Due to severe weather conditions we are experiencing delays in the delivery of mail and parcels to the Auckland region in New Zealand.

Norway (NOR)

Date of alert:

19 April 2023, ongoing
Expected delay:

1 - 3 days

Region:Norway
Reason for service alert:

Due to a national strike in Norway we are experiencing delays in the delivery of mail and parcels to Norway.

Turkmenistan (TM)

Cyprus (CY)

Date of alert:

13 April 2023, ongoing
Expected delay:

1 - 3 days

Region:
Cyprus
Reason for service alert:

Due to flooding at the premises of our partner in Cyprus we are experiencing delays in the delivery of mail and parcels to Cyprus. The flood also caused damage to IT systems. Therefore, we are currently not able to provide all tracking information (e.g. delivery confirmation) for items to Cyprus.

United States of America (US)

United States of America (US)

China (CN)

Canada (CA)

Greece (GR)

Germany (DE)

Italy (IT)

France (FR)

Croatia (HR)

Belgium (BE)

Mexico (MX)

Finland (FI)

Madagascar (MG)

Germany (DEU)

Mauritius (MU)

South - Korea (KOR)

The Netherlands (NL)

Greece (GR)

Romania (RO)

South Africa (ZAF)

Cyprus (CYP)

Germany (DEU)

United States (US)

Honduras (HND)

Nicaragua (NI)

The Bahamas (BS)

El Salvador (SV)

Trinidad en Tobago (TT)

Italy (IT)

United Kingdom (GBR)

Ireland (IE)

Iceland (ISL)

Malaysia (MY)

Thailand (THA)

France (FRA)

Greece (GR)

United Kingdom (GBR)

Hong Kong (HKG)

Brazil (BRA)

Portugal (PRT)

Belgium (BE)

Philippines (PHL)

Thailand (THA)

United States (USA)

United Kingdom (GBR)

Puerto Rico (PRI)

Cuba (CU)

Bulgaria (BGR)

Pakistan (PAK)

Japan (JPN)

United Kingdom (GBR)

Spain (ES) - Canary Islands, Ceuta and Melilla

Canada (CA)


Date of alert:

4 February 2022, ongoing
Expected delay:

2 - 5 days

Region:
Canada
Countries affected:

Due to severe snowfall we are experiencing delays in the delivery of mail and parcels around Montreal in Canada.

Canada (CA)


h3>Malawi

Madagascar (MG)

Cayman Islands (CYM)

India (IND)

Australia (AU)

Australia (AU)

New Zealand (NZ)

Chile (CL)

Romania (RO)

United Kingdom (GBR)

Nicaragua (NI)

Greece (GR)

Portugal (PT)

Spain – Canary and Balearic Islands (ES)

Tonga (TO)

Australia (AU)

Peru (PER)