International Service Alerts

Due to IT maintenance at our postal network partner in South Korea, tracking data will be suspended from 17 to 20 July for mail and parcels destined for South Korea.

Due to IT issues at our postal network partner in Morocco, tracking information may be incomplete for mail and parcels destined for Morocco.

Due to the war in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

Destination New Caledonia is open again, however, due to transport limitations we experience delays in the delivery of all types of mail and parcels.

Due to processing issues at our network partner in Algeria, delays are expected in the delivery of mail and parcels in Algeria.

Due to the current situation in Israel, delays are expected in the delivery of mail and parcels in Israel.

Due to IT issues at the Norwegian postal service, tracking information is incomplete for packets destined for Norway. Parcels are not affected.

Due to delays at customs clearance in Colombia, delays are expected in the delivery of mail and parcels in Colombia

Due to processing issues and backlog at out network partner in Ecuador, delays are expected in the delivery of mail and parcels in Ecuador.