The convenience of asking your delivery person
Track your parcel easily
Haven’t received your parcel and want to know where it is? You can easily ch eck its status by asking your delivery person.
Message your delivery driver
Use the contact button in track & trace. Ask your delivery person where your parcel is, up to 1 day after delivery.
Get a reply within 2 hours
If your delivery person is still working, we’ll email you within 2 hours. If not, we’ll follow up the next working day.
See how it works
How it works
- 1
Let chatbot Daan know what’s going on
You can do this via the track & trace page of your parcel in the PostNL app or on our website. You can also start a chat directly with chatbot Daan. In the chat, choose the option ‘Ask the delivery person’.
You can ask a question up to 1 day after delivery, as long as the delivery person is working. Is the delivery driver not working the next day? Then our customer service will contact you. From 2 days after delivery, you can no longer ask the delivery person a question. In that case, contact the sender for a solution.
- 2
Chatbot Daan passes on your question
Chatbot Daan first checks the details in our system and links your question to the delivery person for your parcel. The delivery driver then receives your message on their scanner and responds during their delivery round.
- 3
You’ll receive a reply within 2 hours
You’ll receive a reply by email from the person who is (or was) delivering your parcel, as long as they are still working that day.
