International Service Alerts

Due to a fuel shortage in Cuba, no transport is available to Cuba. 

Due to delays at customs clearance in Colombia, delays are expected in the delivery of mail and parcels in Colombia

Due to IT issues and backlog at customs in Chile, tracking information may be incomplete and delays are expected in the delivery of mail and parcels in Chile.

Due to processing issues at our network partner Poste Italiane, delays are expected in the delivery of mail and parcels in Italy. 

Due to severe weather conditions in the Philippines, delays are expected in the delivery of mail and parcels in the Philippines.

Due to backlog at Argentine customs and incomplete tracking information, delays are expected in the delivery of mail and parcels.

Due to IT issues at our postal network partner in Morocco, tracking information may be incomplete for mail and parcels destined for Morocco.

Due to the war in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

Destination New Caledonia is open again, however, due to transport limitations we experience delays in the delivery of all types of mail and parcels.