We are PostNL

We operate the largest and most modern mail, parcels and e-commerce network in the Benelux, globally through out Spring sales force, and continue to grow in Italy and Germany. With our loyal workforce, our extensive networks and our innovative drive, we are ideally placed to be the postal and logistic solutions provider in our chosen markets.

For our customers, PostNL is the essential link between the physical and the online world. And we continue to grow our service offerings through a combination of smart networks, digital applications and innovative solutions. In doing so, we aim to make our customers’ lives easier.

Our value creation process

We hold a prominent position in society, with a presence at millions of front doors. We want to positively impact the communities in which we operate. We focus on the needs of our customers, our people, our investors, society and other stakeholders. It is only by carefully balancing all their needs that we are able to create long-term value.

Our strategy

This strategy is the direct response to market trends, a shifting regulatory landscape, and ongoing mail volume decline. We will accelerate our transformation into a logistics e-commerce company by investing in the technology and infrastructure that is required to support the rapidly growing e-commerce market, while realising cost savings where needed.

Growth domains

Convenient shopping

The internet enables us to shop across borders, 24/7, meaning we can enjoy the convenience of having our goods delivered the way we want.

Network logistics

Our large, reliable network enables us to meet the high expectations of consumers, who are increasingly buying and selling around the world.

Connected community

Technology is helping us connect to one another in new ways. This leads to new business models, with access becoming as important as ownership.

Our achievements

Discover what we achieved in 2017, while staying close to our core activities and being true core values: connected, passionate and inventive.