For our customers, PostNL is the essential link between the physical and the online world. And we continue to grow our service offerings through a combination of smart networks, digital applications and innovative solutions. In doing so, we aim to make our customers’ lives easier.
Our value creation process
We hold a prominent position in society, with a presence at millions of front doors. We want to positively impact the communities in which we operate. We focus on the needs of our customers, our people, our investors, society and other stakeholders. It is only by carefully balancing all their needs that we are able to create long-term value.
This strategy is the direct response to market trends, a shifting regulatory landscape, and ongoing mail volume decline. We will accelerate our transformation into a logistics e-commerce company by investing in the technology and infrastructure that is required to support the rapidly growing e-commerce market, while realising cost savings where needed.