Frequently asked questions

Pick up your parcel at a PostNL location

Did you miss the delivery? We will then bring your parcel to your nearest PostNL location. You can find the address of the PostNL location on the note your deliverer left in your letterbox. You can pick up your parcel the next delivery day (Monday to Saturday) from 15.00h.

Did you specify to have your parcel delivered at a PostNL location? Then you will not receive a note from your deliverer. You can check your trace & trace overview for more information on the parcels whereabouts and when you can pick up your parcel. This is how that works:

Do I need to identify myself?

Signature on delivery

Payment upon delivery

Have your parcel picked up by someone else

Parcels that aren’t picked up

PostNL locations and opening hours

Parcel not available at location

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