File a complaint

Sorry to hear things did not go as expected. Of course we will be happy to help make things right. You can get in touch using one of the contact options below.

When can I expect a response?

Write a letter

Response within 10 working days

How long will it take for my complaint to be resolved?

It depends on the nature of your complaint. For instance, it typically takes more time to recover an international shipment than a domestic one. Of course, we will provide an indication of the time it will take to resolve your complaint.

What if we can't work it out?

If we cannot find an acceptable solution, you can turn to the Geschillencommissie Post (Dutch Foundation for Consumer Complaints Boards) - provided that you are the sender and not a business customer. You can also pass on your complaint via the European website for Online Dispute Resolution.

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