If we are unable to complete delivery, we’ll leave you a note and drop off your parcel at a service point. Enter the ‘missed delivery' code on our tracking page to find out where you can pick up your parcel. Parcels are usually available for pick-up the next day from 3 p.m. (Monday through Saturday).
Depending on the type of shipment, you may be required to show identification in order to take delivery of your parcel. Check our tracking page to see if this is the case. Accepted forms of ID are:
International deliveries are subject to import duties and taxes, depending on their value and country of origin. The amount due will be shown on our tracking page.
Sure! Please note however that this person will have to show ID as well as the note left by our driver. We may also ask him/her for your address information.
Undeliverable parcels are returned to sender after one week.
On rare occasions, your parcel may not be available at the designated pick-up point. If so, please refer to our tracking page for the correct location.
