Frequently asked questions

Pick up your parcel at a service point

If we are unable to complete delivery, we’ll leave you a note and drop off your parcel at a service point. Enter the ‘missed delivery' code on our tracking page to find out where you can pick up your parcel. Parcels are usually available for pick-up the next day from 3 p.m. (Monday through Saturday).

Bring your ID

Signature for delivery

Payment upon delivery

Can someone else pick up my parcel?

Undeliverable parcels

Pick-up points and opening hours

Parcel unavailable?

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