Frequently asked questions

Pick up your parcel at a PostNL location

Nobody home? In that case we bring your parcel to a PostNL location nearby. We will of course leave you a card with a 'not at home code'. With this code you can see on track & trace where to pick up your parcel. You can pick it up from 3 pm on the next delivery day (Monday to Saturday).

Do I need to identify myself?

Signature on delivery

Payment upon delivery

Have your parcel picked up by someone else

Parcels that aren’t picked up

PostNL locations and opening hours

Parcel not available at location

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